Gateway was originally set up to help people into formal training or employment – and so to better health. This pre-employment training provides a “gateway” into employment – it’s what gave our organisation its name.
We say that people are best helped by those who are two steps ahead – in other words, people who have experienced problems but have made progress. So we employ people with direct, personal knowledge of the issues our clients face. Often, they’ve overcome similar problems themselves. The people they are supporting will relate to them, and their achievements don’t seem too far out of reach.
The people we employ are recruited from all communities. Our approach to recruiting and training local people means that we provide reliable, long-term staff, and our diverse workforce connects better with the people it serves.
Values, Aims & Objectives
Our staff came up with our Core Values when Gateway Family Services was first launched. Over the last decade, these values, aims and objectives have remained at the heart of everything we do.
- We do what we say we are going to.
- We invest in people.
- Everything we do has a positive social impact.
- We work hard and never stop learning.
- We aim to make a difference to the experience and outcomes of those people whose relationship with health and social care services is consistently poor.
- We will raise the level of expectation that people have of the services they need.
- We train and develop people who have barriers to learning and employment to provide them with the skills to deliver new types of health and social care services.
- We test new types of service delivery models in order to evidence the impact of those models in improving life chances for poor communities.
- We use experience and evidence to inform commissioners of health and social care services.