Changing Lives, Changing Services
0121 456 7820

Gateway Family Services

Changing Lives, Changing Services.
We work to improve health, develop skills and opportunities and fight inequalities. We change the way public services work.

Volunteering – good for everyone

We’re only a couple of months into our latest volunteers programme, but already it’s clear to see that it’s good for everyone involved. Each of the volunteer befrienders is matched with a client (someone who needs that bit of extra support) and, as you’ll see from the examples below, they’re getting the help they need.

Also, though, the volunteers themselves are benefiting – as, not only does volunteering make you feel good, it’s now proven to improve your health! A recently-published study has found that people who volunteer enjoy healthier hearts. That’s right - doing good is good for you!

Making a difference – the story so far…

So how does the volunteers programme work?

Clients are referred from other departments within Gateway – POWs, Health Trainers and Lighten Up – and via other routes, like partner organisations or GPs.  Then Chelsea Gaffey, the administrator for EAST (Employment Access, Skills and Training), carefully matches volunteers with clients based on practical considerations like where they live and their availability, as well as interests and relevant experience.

“Some people are volunteering as part of their university course and using it as their placement, so if they have other skills to offer we try to take these into account too,” says Chelsea. “Some clients have specific needs, so we look for volunteers that might have dealt with similar issues previously.”

“We’re really happy with how it’s going so far,” Chelsea continues. “Our first group of volunteers are settling in really well – and we’re preparing to interview the next batch in the coming week.”

Practical and emotional support

Eleven volunteers already have at least one client of their own and are supporting them in all sorts of ways.

Lorraine has been attending slimming classes with a client who didn’t feel confident going on her own. As well as providing some moral support she’s also helped her to start managing her finances a bit better. Just having someone who’s available to help with a little practical and emotional support can be a big boost.

Tareena helped her client to find alternative housing, as the conditions he was living in were very poor and he was being threatened by his neighbours. Together, they’ve visited Shelter, who found him a new place to live. Now he’s very happy – his new accommodation is warm and clean and he’s able to cook his own meals. This client has many health issues and, without support from people like Tareena, he might not have been able to set the wheels in motion to get the support he needed.

One of our partners is the Thomas Pocklington Trust, who specialises in providing housing and support for people with sight loss. Social isolation and lack of interaction can be major problems for people with sight loss, so our befrienders have again been able to help. Volunteers Lorraine, Hannah, and Stephenhave all supported people with visual impairment over the last few weeks. The help they’ve been able to give has been varied; accompanying their clients to the shops or to medical appointments, going for walks and even helping with IT problems.

There are still a few places available, so if you’re thinking that you’d like to give this type of volunteering a try, why not get in touch?

Gateway’s volunteers programme is funded by the Big Lottery Fund.

Learning and training for young people.

This the group of young learners who did employability and personal development with us.

I have just spent the last two weeks delivering a training course to 16 and 17 year old people.  The course was Employability and Personal Development and though it was tiring it was a couple of the most rewarding two weeks that I have had in a long time.

Young people receive bad press all the time.  People view them as lazy or trouble causers.  This group of young people were neither of those.  Some days they were hard work but other days we had such good fun together.  They were never rude or disrespectful to me or to the other members of the group.  They supported each other to get through the course and gave each other advice. At the start of the two weeks some learners were quiet and found it difficult to join in by the end of the two weeks I could hardly get a word in edgeways and that is exactly what I wanted.  Whilst it wasn’t a long course I know that they got loads out of it and have definitely increased their confidence.

These young people had ambitions and aspirations, one wanted to be a doctor, another a dentist.  Most of them knew exactly what they need to do in order to reach their goals.  They had great personalities, they were funny, kind, considerate and were even concerned that I had not eaten any lunch and they were fasting at the time!

One of the learners was already getting support from one of our key workers.  The key worker told him about an apprenticeship opportunity and gave him some interview support.  This included doing a mock interview and going through likely questions.  The learner went for an interview and got the job.  He’s the one in the suit.

Good luck to them all.

Drop in Sessions in Northfield, Sparkhill and Small Heath in Birmingham for Volunteer’s Week 2012


Do you want to become a volunteer?  Or even want some help in finding paid work or training?

Well, key workers will be at your disposal this week with drop in advice sessions being held in the following venues:

Thursday 7th June:  12pm-2pm  SMALL HEATH LIBRARY  Muntz St, Small Heath, B10 9RX

Thursday 7th June:  2pm-4pm  SCACA  174-176 Stratford Rd, Sparkhill, B11 1AG

Friday 8th June:  11am-1pm  NORTHFIELD LIBRARY   Church Rd, Northfield, B31 2LB

Do come along for some informal advice.

We look forward to seeing you all.

Not in Education, Employment or Training?

Gateway Family Services are offering support to young people between the ages of 16 – 24 years who are not in education, employment or training.

We will be offering courses in Employability and Personal Development, Customer Service and Preparing to Work in Adult Social Care.

We have a key worker service that can offer one to one support with CV building, looking for jobs  and finding the right training.

If you are aged 16 – 24 years and live in the Birmingham and Solihull area please call Chelsea Gaffey on 0121 456 7820 for more information.

Train to Gain the Skills Needed by Employers

Ranjit had worked at Jaguar Land Rover for over 30 years when he was made redundant.  Because he had worked on an assembly line for  many years he didn’t have skills in other areas.

Ranjit used his redundancy money to open a pub but that was just as the recession started.  Costs were high and less and less people were going out to the pub so he decided to close the business.

After five years of being unemployed Ranjit decided to do some courses that would make him more appealing to employers.  Ranjit signed up the key worker service so that he could get some support with CV building, training and looking for work.

He also volunteered with the Cardio Rehab Volunteers.  Whilst volunteering Ranjit did training with Gateway Family Services in Equality and Diversity, Lone Working, Boundaries and Confidentiality and Understanding Health Improvement.

Because Ranjit knew that he had limited experience and skills he decided to attend the Employability and Personal Development course delivered by Gateway Family Services.

Ranjit needed to gain confidence using computers and the internet so he comes to Gateway Family Services to use the computers so that he can check his email and search for jobs on the internet.

Ranjit said that Gateway gives him a reason to come out of the house and still enjoy life while looking for work.

*Names have been changed.

Key Workers Help with Training and Volunteering.

Karen had been a victim of domestic abuse and as a result had been living in women’s refuges in and around Birmingham.  Now that she was settled she wanted to carry on with a job in the care industry as this is what she used to do.

Key Worker Rachel, supported Karen to create a CV and an email address.  Karen wanted to do a counselling course and an NVQ in Advice and Guidance as she already had an NVQ in Care.  Karen knew that she would need to do some voluntary work to gain more experience.  Rachel gave Karen some ideas of organisations that she may be able to volunteer with.  Karen made contact with them and one organisation invited her to an interview.  Rachel downloaded the company’s volunteer handbook and worked with Karen on her interview skills and techniques.

Karen attended the interview and found out that she was successful four days later.

This is a great opportunity for Karen as she will receive training and gain valuable experience as well as getting a reference for any future applications she makes.

*Names have been changed.

Adult Learner’s Week 14th – 18th May

Gateway To Your Future

Are you looking for work, a course or training?

Would you like advice on housing or benefits?

Do you just want to know what is available in your community?

We will be offering workshops in CV building, employment support, volunteering and benefits advice.

Come join us for FREE advice at the following venues:

Monday 14th May  Northfield Library 11am – 1pm

Tuesday 15th May  Ward End Library 3pm – 5pm

Thursday 17th May  Small Heath Library 12pm – 2pm AND Weoley Castle Library 12pm – 2pm

Friday 18th May  Shard End Library 12pm – 2pm

For further information please contact:

Chelsea Gaffey 0121 456 7820

chelsea.gaffey@gatewayfs.org

 

 

 

Volunteering – a stepping stone back into employment

Having been made unemployed during the height of the recession, Paul was lost as to what to do next. After seeing if retirement suited him, he realised that he wanted to get back into a working routine and wanted to give something back.

Paul had heard about Gateway’s volunteer programme with University Hospital Birmingham through his neighbour and decided that it was for him, signing up as soon as possible to help cardio patients to recover and rehabilitate.

Here he talks about his experience of being made redundant and finding his volunteering placement.

 

Paul now works with Gateway as a Support Worker, helping others to find employment or training, just as he did.

Getting people ready to work

Finding a job at the moment is tough for a lot of people, tougher still if you have few qualifications or are lacking experience in the world of  work so we understand that many people need help to overcome the barriers and fears that they may have in stepping into the unknown.

Shamana joined one of our Employability Courses this year when she was struggling to find work. Initially overwhelmed by the thought of going back to training, especially as she thought she was a bit older than the average learner,  Shamana tells us how she was made to feel comfortable in her course while being offered the support and guidance to help herself become more ready for work and confident in her own abilities at the same time.

We currently have more courses running that can help you develop your work readiness, CV or even just your confidence. They are free to join and normally in your local area.

If you are aged 24 and under and would like to know more about our courses then please contact Chelsea Gaffey on chelsea.gaffey@gatewayfs.org or phone on 0121 456 7820

 

 

Volunteers make all the difference to heart patients

Volunteers are making a real difference to how well heart patients stick with their recovery programmes. In a new initiative, Gateway volunteers have joined up with the cardio team at University Hospital Birmingham to support patients as they get well.  Kate Gee, a nurse consultant for coronary heart disease at  University Hospital Birmingham, describes how volunteering helps the patients – and the volunteers.