Last week the Patient Health Forum held their Christmas party, with singing, dancing… and a special visit from a certain Mr Claus!
The Gateway team was on hand to help, as ever, booking transport and making endless cups of tea, but for the party we made sure to include some special extras for this month’s event, including a Christmas quiz and some luxury Christmas cakes and treats. Forum favourite Reza entertained everyone with a selection of Christmas songs and dances that everyone could join in with, and even Father Christmas popped in with some presents.
The monthly meetings for the Patient Health Forum (also known as the Long Term Conditions Group) are a much-loved social event for many of the forum members, but we know that the Christmas party is especially important. Some people told us on Thursday that this would be the only social event they’d be going to over the festive season, and a couple of people told us they will be spending Christmas day on their own.
Experiences and expertise
As well as being a social group, the forum is actually an important part of the local NHS’s patient participation strategy. The group, which meets in Stirchley, is funded by NHS Birmingham and Solihull CCG, which uses the group to directly capture views and opinions from people with long term health conditions. This feedback is then used to improve local services, as the CCG explains on its website:
“By talking directly to patients with long-term conditions, we are able to ask them to help us with the design, improvement and review of health services, enabling them to draw upon their own experiences and expertise.” –NHS Birmingham and Solihull CCG
If you’d like to get involved with the long term conditions group, or you know someone in South Birmingham who might benefit from coming along, call the team on 0121 456 7820 and ask to speak to someone about the Patient Health Forum.
In the summer, we welcomed a new Chair for our Maternity Voices Partnership: Chloe Cadby.
The role of Chair is a busy one, and we’re happy to say Chloe has thrown herself into it over the last four months!
The Maternity Voices Partnership is made up of maternity professionals (like midwives and doctors), and service users (women who have been pregnant and given birth and their family members) and it’s Chloe’s job to speak on behalf of services users in these external meetings.
So as well as attending the regular MVP sessions, which are once a quarter, she has also been attending focus groups, quarterly meetings with Bump, meetings with us here at Gateway, and other events like the “15 Steps for Maternity” walks we’ve organised.
As a mum of two children, who each had very different births, Chloe has had experience of the local maternity services herself. She’s also experienced in helping new mums, thanks to her work in Children’s Centres over the last few years. But she’s also very interested in making things better for others, as she tells us here.
“I love anything maternity. A few years ago I started volunteering in my local Children’s Centre and as part of that I’ve done lots of training, including a 12 week breastfeeding course, which means I can give new moms really useful, practical, help.
“When my baby was about four months old, I found out about the MVP meetings. At first, I wasn’t really sure what it was all about but I went along anyway because it sounded interesting and I could take him along with me.
“I continued going, and found myself reading up on everything we talked about, and learning more and more. So when the chair position came up, I went for it.
“I really like the idea of being able to feed back into the system through the MVP. I love hearing people’s birth stories, and at the MVP meetings we don’t just get to talk about our maternity experiences, we can share important opinions with maternity professionals, and they listen. We’re working together to make things better for other women and families.
“Eventually, I want to go back to work, and I’d love to work in this area if I can, so working with the MVP is a good foot in the door. Having children, you sometimes feel like your brain has gone to mush, but this is helping me to stay challenged and feel like I’m really using my brain. I love listening to others, learning more, reading up on what we talk about at each meeting. It’s a chance to really be me, not just a mom!”
Want to get involved?
If you have personal experience of local maternity services, we welcome all “service user” voices and we aim to make all meetings accessible and child-friendly. Call Reshma at Gateway on 0121 456 7820 to find out about the next MVP event.
“I love that it’s giving women a voice!”
Hear from Chloe in her own words in this short video.
Did you know you’re three times more likely to quit with the help of a Stop Smoking service?
The Solihull Stop Smoking service is now part of the Solihull Lifestyle Service, so it’s FREE and easy to access if you live in Solihull, or have a Solihull GP.
How does it work?
If you’d like to stop smoking, call the Solihull Lifestyle Service on 0800 599 9880, or ask your GP or pharmacist about stop smoking support. After a brief initial assessment, you’ll be put in touch with an NCSCT certified Stop Smoking Practitioner who will start working with you as soon as you’re ready.
At your regular one-to-one appointments, held at convenient times and locations, you and your Practitioner will create a tailored action plan together. You will be provided with information and access to stop smoking medications (prescription costs when applicable) and your Stop Smoking Practitioner will provide advice, support and encouragement.
What to expect
Vicky Masters is the Senior Practitioner for the Solihull Stop Smoking Service. Here, she explains what to expect when you start working with a Stop Smoking Practitioner.
“Often people are quite nervous when they come to their first appointment, but they soon find we are friendly and helpful and they start to relax. It’s really important to be completely honest with your Stop Smoking Practitioner at the first session, as that is how we create your tailored plan.
“It’s a 12 week course and over those 12 weeks your Stop Smoking Practitioner will help you in sticking to your plan and keeping smokefree. Even if something doesn’t go quite to plan we will help you get back on track. The best way to quit smoking is with support and medication, and the Solihull Stop Smoking service can provide you with both!
“If you don’t know what medication you want to use, your Stop Smoking Practitioner will assist you and go through all the nicotine replacement products, such gum and patches, and also prescription-only medication such as Champix. You will have expert guidance on how to get the best out of your chosen medication.
“At each session you will have your carbon monoxide reading taken, which is a quick and simple breath test, and shows how much carbon monoxide is in your system. It’s really great when it goes to a ‘non-smoker’ reading and people tell us how much better they feel – sometimes physically, other times financially and also mentally.
“Stopping smoking isn’t an easy thing to do, but when people quit with support and motivation from the team it is so fantastic!”
Think you might be ready to make the change? Call 0800 599 9880 free or fill in a referral form and start your quit journey today!
You might have tried to quit smoking before and not managed it, but don’t let that put you off. Look back at the things your experience has taught you and think about how you’re really going to do it this time.
Make a plan to quit smoking
Make a promise, set a date and stick to it. Sticking to the “not a drag” rule can really help. Whenever you find yourself in difficulty, say to yourself, “I won’t even have a single drag”, and stick with this until the cravings pass. Think ahead to times where it might be difficult (a party, for instance), and plan your actions and escape routes in advance.
Consider your diet
Is your after-dinner cigarette your favourite? A US study revealed that some foods, including meat, make cigarettes more satisfying. Others, including cheese, fruit and vegetables, make cigarettes taste terrible. So swap your usual steak or burger for a veggie pizza instead. You may also want to change your routine at or after mealtimes. Getting up and doing the dishes straight away or settling down in a room where you don’t smoke may help.
Change your drink
The same US study as above also looked at drinks. Fizzy drinks, alcohol, cola, tea and coffee all make cigarettes taste better. So when you’re out, drink more water and juice. Some people find simply changing their drink (for example, switching from wine to a vodka and tomato juice) affects their need to reach for a cigarette.
Identify when you crave cigarettes
A craving can last 5 minutes. Before you give up, make a list of 5-minute strategies. For example, you could leave the party for a minute, dance or go to the bar. And think about this: the combination of smoking and drinking raises your risk of mouth cancer by 38 times.
Get some stop smoking support
If friends or family members want to give up, too, suggest to them that you give up together. There’s also support available from your local stop smoking service. Did you know that you’re up to 4 times more likely to quit successfully with their expert help and advice? You can also call the NHS Smokefree helpline on 0300 123 1044, open Monday to Friday, 9am to 8pm and Saturday to Sunday, 11am to 4pm.
A review of scientific studies has proved exercise, even a 5-minute walk or stretch, cuts cravings and may help your brain produce anti-craving chemicals.
Make non-smoking friends
When you’re at a party, stick with the non-smokers. “When you look at the smokers, don’t envy them,” says Louise, 52, an ex-smoker. “Think of what they’re doing as a bit strange – lighting a small white tube and breathing in smoke.”
Keep your hands and mouth busy
Nicotine replacement therapy (NRT) can double your chances of success. As well as patches, there are tablets, lozenges, gum and a nasal spray. And if you like holding a cigarette, there are handheld products like the inhalator or e-cigarettes. When you’re out, try putting your drink in the hand that usually holds a cigarette, or drink from a straw to keep your mouth busy.
Make a list of reasons to quit
Keep reminding yourself why you made the decision to give up. Make a list of the reasons and read it when you need support. Ex-smoker Chris, 28, says: “I used to take a picture of my baby daughter with me when I went out. If I was tempted, I’d look at that.”
You might have thought that our Straight Talking Peer Educators would be having a break over the summer, but they’re busier than ever!
That’s because the Straight Talking programme isn’t just for schools — our Peer Educators also deliver to any youth groups or clubs where young people get together.
Our Peer Educators are young people who became parents as teenagers themselves. They are fully trained to work with children and young people, and they draw upon their personal experiences to raise awareness of things like child sexual exploitation (CSE), healthy and unhealthy relationships and the realities and implications of early parenthood.
The aim is to reduce teenage parenthood and sexual exploitation by allowing young people the opportunity to make better informed life choices. Overall, children and young people find the sessions great fun, but they also learn about the consequences of things like sexting, and about the difficulties of young parenthood, including the difficult practical and financial choices that parents need to make.
Think your youth group would benefit from some Straight Talking?
Schools, clubs and youth groups can book sessions and find out more about the programme by calling 0121 456 7820 and asking for Peer Educators Che or Casey, or Straight Talking Co-ordinator Marc.
Find out more
Watch Peer Educators Che and Natasha talking about what happened when they delivered the Straight Talking programme in a youth group recently…
The meetings, facilitated by Gateway and funded by the NHS South Birmingham Clinical Commissioning Group (CCG), have gone from being every three months to every month. Gateway supports the group committee to host a range of speakers, health and wellbeing activity sessions, entertainment and social activities.
Members of the group – which is also known as the Patient Health Forum or the Personal Health Forum – are living with, or caring for people who live with, a range of long term health conditions.
The forum provides an opportunity for people to meet others with similar issues, but it also gives them a voice and the chance to influence services by giving their local CCG insights and feedback about the health services they all use.
Last week we spoke to some of the group members to find out a bit more about them, and how they feel they benefit from going to the meetings.
Dennis started coming to the Long Term Conditions Group after what he refers to as a “mental breakdown”. Now, he’s a key member of the group – a committee member with a strong social network.
Four years ago, Dennis’s GP referred him to a Gateway Health Trainer for help with weight management. However, at this point in his life Dennis was also quite mentally unwell. He’d been isolating himself at home, and worrying, to the point where he was having suicidal thoughts.
Dennis’s stress and worry problems came to a head one night and he emailed several people to ask for help. First thing next morning, his Health Trainer Richard visited him at home and arranged crisis support, including an emergency psychiatric appointment and ongoing help from a home treatment team. And later, Richard also introduced Dennis to the South Birmingham Long Term Conditions Group.
Dennis says, “I hadn’t been out for years and years. My flat was my comfort zone. But Richard explained what the group was like and what it was for. He gave me the names of the people who ran it, and I went along.
“When I first started coming, it was difficult to speak to people. I was so nervous, I would just stay quiet. Then the committee gave me a job as a ‘meet and greet’ person. The first time I did that, I remember my hands shaking so much I spilled the tea.
“But over the next couple of years my confidence really built up. Now, I can stand up at the front of the group and make announcements, introduce people and thank the speakers.” He seems surprised at himself. “I even tell jokes!”
Dennis says he likes the group because although people have health issues and can talk about them if they want to, it’s not the focus of the meetings. He says, “We all know everyone has a reason to be here. We’ve all been through something, but you don’t have to talk about it. You can concentrate on the entertainment and the discussion.”
As Dennis is talking, the meeting is finishing and a stream of friends stops by to remind him to call them or meet up later in the week.
He says, “I don’t want to be dramatic but I really believe I wouldn’t be here if it wasn’t for this group. I haven’t had suicidal thoughts in ages. It’s a stepping stone, if you like, from having an illness to having something to look forward to.”
Membership of the Long Term Conditions Group is open to anyone who lives in South Birmingham, or is registered with a South Birmingham GP, and lives with a long term health condition. If you’d like to get involved, give us a call on 0121 456 7820 and ask to speak to someone about the Patient Health Forum.
Our MVP (Maternity Voices Partnership) is still going strong, with the next meeting coming up on Wednesday 1st May 2019 at Stirchley Baths.
The MVP is a team of people who meet to discuss issues related to maternity services in Birmingham and Solihull, based on their own experiences. It includes maternity professionals (like midwives and doctors) and people with direct personal experience of the service, including women who have been pregnant and given birth, and their family members.
The MVP provides feedback to help make the local systems work as well as they possibly can for everyone involved.
The Birmingham and Solihull MVP is very keen to get more people involved to give feedback from a service users’ perspective, so if you or your immediate family have had experience of the maternity system in the last couple of years, we’d love to hear from you. Mums, dads, partners and grandparents are all welcome and you can bring children to the events, too.
If you’d like to tell your maternity story and help us to give feedback that makes a difference, come along and have your voices heard!
The next meeting will be on Wednesday 1st May, 10.30am-12.30pm, at Stirchley Baths on Bournville Lane in Stirchley. Children are welcome and we can even pay travel and parking expenses.
As well as chatting about people’s experiences, and hearing from our colleagues at Bump (Birmingham & Solihull United Maternity and Newborn Partnership), we’ll have a feedback presentation from midwives at Heartlands Hospital, where we had a “Fifteen Steps For Maternity Challenge” a few weeks ago.
The Fifteen Steps challenge is a great way to give immediate feedback so that midwives and hospital staff can make simple changes to help others in the future. On March 7th a small group of us went to Heartlands Hospital to give them our first impressions (the experiences that we gathered on our first “fifteen steps” onto each ward). Since then, the hospital has been able to make some immediate changes based on our comments, and will be making further changes in the longer term. We’ll be really interested to hear how we’ve made a difference!
The Birmingham and Solihull MVP is part of a network of MVPs around the country, working together to achieve positive change, with women and their families at the heart of maternity service development.
If you’d like to join the MVP at the next meeting, or just to find out more, please give our Co-ordinator Reshma a call on 0121 456 7820.
To celebrate the first Social Prescribing Day, we wanted to share a recent story from Healthy Futures, our social prescribing service.
Social Prescribing Day aims to highlight the importance and significance of social prescribing within healthcare. Created by the Social Prescribing Network, a collaboration of doctors, colleges and the NHS, it’s a chance for services like ours to share stories about a way of working that has become a social movement.
In just over two years, our Healthy Futures “Wellbeing Navigators” have worked with over 200 people in Birmingham to support them with social and other non-medical issues. People are usually referred into the service by their GP, and then we work with them to provide a range of tailored interventions.
Those interventions might be as simple as a cup of tea and a chat, or — more often — help applying for the benefits people are entitled to, help bidding for social housing, understanding and filling in forms, calling the utilities to sort out bills, travelling with people to appointments, finding social groups people might enjoy (and going with them, if needed), and signposting to other organisations and agencies. Sometimes, as Alia’s story below illustrates, our staff are the only support workers available to listen at a time of crisis.
How Ralph helped Alia and her son to put down roots
When Wellbeing Navigator Ralph first met Alia* last summer, she and her young disabled son were living in a homeless centre after moving away from her abusive partner. Socially, they were very isolated, with no local family and few friends. Alia cared for her son 24/7 with very little respite, and told Ralph she was suffering from depression and anxiety.
Alia’s risks were recorded as:
caring responsibilities (disabled son)
Alia told Ralph she was looking for social activities so that she and her son, nearly two, could make some friends – important not just for her, but for her son’s development. And of course, she was keen to move out of the homeless centre. With support from Shelter, she had applied to move into social housing and was waiting for a decision.
Ralph was in the office one evening when he received a frantic call from Alia: her housing application had been rejected. Extremely upset, she hadn’t been able to speak to anyone. They talked and Ralph changed his plans so he could meet her the next day.
The following day, Ralph found Alia feeling very low. He explained that the next step would be to appeal against the decision, then called Shelter to arrange a visit from her support worker for the following week. Worried about her mental and physical health, he asked her to consider going to her GP. When he left, he told the Centre staff his concerns and told Alia that he would be available over the weekend if she needed him. (Later, Alia admitted to Ralph just how ill she’d felt that day, and that she had been considering self-harm, but that his friendly advice encouraged her to seek help.)
Since then, things have started to look up. Alia’s Shelter support worker and their legal team made the appeal against the social housing decision, and Ralph helped to arrange an Occupational Therapy assessment for her son as part of that appeal.
Ralph also found lots of activities for them to get out and meet people. Alia’s son likes animals, so he told them about the local nature centre and farms, which they have since enjoyed visiting. He referred them to their local Children’s Centre, and a support team helped them access free nursery care and activities. Alia’s GP surgery offered her a stress management course which she took up and really enjoyed. And, although Alia had originally refused Home-Start support, she changed her mind and began to receive support from volunteers providing temporary at-home respite.
Three months on, Ralph was overjoyed when Alia called to say the appeal had been successful. Now, they live in their own temporary accommodation. Alia’s making new friends and her son’s doing really well at nursery. They still have a long road ahead, but they’re happier and healthier – thanks to Ralph, Shelter, and her new support networks.
The latest meeting of the Birmingham and Solihull Maternity Voices Partnership (MVP) took place on Thursday last week. Members of the public met up with midwives and other maternity professionals to talk about their experiences of the maternity system and discuss some of the latest developments.
MVPs are a way for service users to share their opinions of their local system and give direct feedback. It’s a way to give pregnant women, new parents and families a voice, and to give maternity professionals a “direct line” to the public, so they can test out new ideas and get feedback on recent changes. Gateway has been commissioned to organise and manage the Birmingham and Solihull MVP meetings, and part of this is to ensure they attract a good number and diverse range of participants.
The November meeting was at St Barnabas Church Centre in Erdington, and 13 service users came along, some with children, to talk to us and share their experiences.
Mary Passant, Programme Manager for Bump, talked to us about giving women a ‘Single Point of Access’ with midwives as the first point of contact. Dr Trixie McAree, professor of midwivery and maternal health at Birmingham University helped us to facilitate the event, and also talked to us about the new Personal Maternity Care Budgets (PMCBs).
Sally Giddings, Deputy Head of Midwifery at Birmingham Women’s Hospital, gave us feedback on the 15 Steps For Maternity challenge that we did at the Women’s Hospital in July. After hearing what happened on our walkabout, the hospital have already made a number of little changes, which should help to make people’s first impressions even better.
MVP Co-ordinator Sharon said, “it was a really interesting and useful meeting. Because people were able to bring their children along, it meant that more people were able to attend — but it also made for a much more informal session, which was great. It made conversations a bit easier and encouraged people to speak up more and to ask more questions.”
After the event, service users completed anonymous feedback forms. Here are a few of the comments:
“Relaxed atmosphere to enable discussion. Great topics to discuss.”
“There was somewhere for the children to come along and play. Helps a lot in the case of childcare.”
“Candid discussion. I feel listened to and appreciated views.”
“I liked the open discussion which was accessible to all.”
Join us! MVP in the new year
The next MVP meeting will be in January. We’re very keen to get more people involved to give feedback from the service users’ perspective, so if you or your immediate family have had experience of the maternity system in the last couple of years, we’d love to hear from you. Mums, dads, partners and grandparents are all welcome and you can bring children to the events, too.
Also in the new year, we’ll be holding another “15 Steps For Maternity” Challenge, this time at Heartlands Hospital. Take a walk with us around the wards and give us your immediate impressions to feed back.
If you’d like to join us for the next meeting or the 15 Steps, give Sharon Bartlett a call on 0121 456 7820 or email her on firstname.lastname@example.org.
Did you know that being lonely is actually harmful to physical health?
Studies show that a lack of social relationships is a big health risk1. Researchers have found that it can be as big a mortality risk as smoking fifteen cigarettes a day!
Now, the government has decided that loneliness is a problem worth tackling. In January, Theresa May appointed Tracey Crouch to lead cross-government work on loneliness, to “shine a light on the issue” and “bring an end to the acceptance of loneliness for good”. And in April, this was followed up by the launch of the “Building Connections Fund”, aimed at supporting programmes that “bring people together”.
There’s no doubt that, in this age of austerity, the Minister for Loneliness has a big job on her hands. But we’re very glad that it has become a national talking point.
Widowed older homeowners living alone with long-term health conditions.
Unmarried, middle-agers with long-term health conditions.
Younger renters with little trust and sense of belonging to their area.
Reducing social isolation in Birmingham
At Gateway we support people who fit all three of these profiles, as well as many of the other identifiers mentioned in the report, such as people with financial hardship, and people who don’t feel a connection to their neighbourhood.
Despite a lack of external funding, we are continuing to run the Healthy Futures service, which supports socially isolated people in Birmingham. GPs can refer anyone that needs non-medical help into the service, so that includes people who have issues around housing, alcohol, finances, benefits, and much more. Our Healthy Futures navigators offer a range of one-to-one help, whether that’s a cup of tea and a friendly chat to get through the day, or more complex support that requires a range of specialist help.
And for people with long term health conditions, we help to run a local Patients Health Forum. This group was set up to allow service users to give feedback on local health systems, but over the years it has also grown into quite a social club. So as well as helping with the practicalities, we make sure to really push the social side of things, making sure events are organised regularly and include food, entertainment, and plenty of time for people to chat. Most of the people who go to the Patient Health Forum fit one of the first two profiles mentioned above, and many of the forum members (or, sometimes, their carers) tell us that it provides them with vital social support.
Earlier this month, the Patient Health Forum took place in Stirchley, where we celebrated the 70th Anniversary of the NHS with entertainment from guest singer Reza, who got everyone moving.
At the first International Social Prescribing Research Conference, in June, Key Speaker Dr William Bird explained how loneliness leads to chronic stress which, via its effects on the endocrine and immune systems, enhances risk of long term conditions. He was keen to promote the concept of supporting people to find “greater value” – that is, not just telling them to do standard physical activity, but working with them to find their purpose.
And this is how we work at Gateway, because we can see that it gets results. In the case of Healthy Futures, as we explained in our own poster presentation at the conference: Healthy Futures did not fall into the trap of “doing what’s best” for patients; generally the patients led the support. Gateway believes that asking someone what their priorities are, believing them, and working with them to build self-confidence and resilience creates a programme of support that is more successful and sustainable.
It’s one thing to find people to say hello to, but it’s quite another to feel “plugged in” – to feel part of something; to feel that you’re useful and that your contribution matters. Having things in common is a great starting point. That’s why we’re keen to make sure that all the services we deliver that involve groups of people – for example Solihull Lighten Up, Peer Educators and the Maternity Voices Partnership – work well as social groups, and we encourage people to stay in touch using WhatsApp or Facebook groups, too.
We’ve known for a long time that social isolation has a big impact on health and we’re very glad this is starting to be addressed at a national level. For our part, we will continue to help people to build stronger bonds with others through a range of tailored support.
1Stats taken from the following studies:
House JS, Landis KR, Umberson D (1988) Social relationships and health. Science 241: 540–545
Holt-Lunstad J, Smith TB, Layton JB (2010) Social Relationships and Mortality Risk: A Meta-analytic Review. PLoS Med 7(7): e1000316
Holt-Lunstad J, Smith TB, Baker M, Harris T, Stephenson D (2015) Loneliness and social isolation as risk factors for mortality: a meta-analytic review. Perspect Psychol Sci. 10(2):227-37
Membership of the Patient Health Forum is open to anyone who lives in South Birmingham, or is registered with a South Birmingham GP, and lives with a long term health condition. If you’d like to get involved, give us a call on 0121 456 7820 and ask about the Patient Health Forum.
Last week a subgroup of the Birmingham and Solihull Maternity Voices Partnership (MVP) went to Birmingham Women’s Hospital to do the Fifteen Steps Challenge, and today they’re feeding back their observations at our first MVP meeting.
What is “Fifteen Steps To Maternity”?
“I can tell what kind of care my daughter is going to get within 15 steps of walking on to every new ward.” This powerful statement, from a mother whose daughter needed frequent inpatient stays, inspired the development of the Fifteen Steps Challenge. The Challenge focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.
We decided to use the Fifteen Steps For Maternity toolkit to kick off our MVP work because it’s a simple, practical and engaging idea that can have an immediate effect on services.
Our MVP subgroup visited Birmingham Women’s Hospital and looked at three wards — ante-natal, delivery and post-delivery — to make observations and feed back to staff with their first impressions. Over the next few months we hope to be able to do the same thing at the other hospitals in the region. (Next stop Good Hope – let us know if you’d like to take part.)
Watch the videos below to meet some of the team who took the Challenge, and hear some of the examples of the observations they made. As service user Catherine points out, “little things make a huge difference when you’re about to give birth”!
Catherine is a maternity services user
Anne-Marie also gave her views as a service user
Kookie and Sue
Kookie and Sue are midwives at Birmingham Women’s Hospital
The first meeting of BSol MVP is taking place today, Thursday 12th July, but we’re still keen to involve more service users. (And not just mums! Dads, grandparents and other family members are all very welcome too.) If you’ve used maternity services in Birmingham or Solihull over the last few years, give our MVP Co-ordinator Sharon Bartlett a ring on 0121 456 7820 to ask about being part of the MVP.