Category: MVP

Listening to Maternity Voices

The latest meeting of the Birmingham and Solihull Maternity Voices Partnership (MVP) took place on Thursday last week. Members of the public met up with midwives and other maternity professionals to talk about their experiences of the maternity system and discuss some of the latest developments.

MVPs are a way for service users to share their opinions of their local system and give direct feedback. It’s a way to give pregnant women, new parents and families a voice, and to give maternity professionals a “direct line” to the public, so they can test out new ideas and get feedback on recent changes. Gateway has been commissioned to organise and manage the Birmingham and Solihull MVP meetings, and part of this is to ensure they attract a good number and diverse range of participants.

The November meeting was at St Barnabas Church Centre in Erdington, and 13 service users came along, some with children, to talk to us and share their experiences.

MVP Co-ordinator Sharon Bartlett addresses the group
Mary Passant, Programme Manager for Bump, talked to us about giving women a ‘Single Point of Access’ with midwives as the first point of contact. Dr Trixie McAree, professor of midwivery and maternal health at Birmingham University helped us to facilitate the event, and also talked to us about the new Personal Maternity Care Budgets (PMCBs).

Sally Giddings, Deputy Head of Midwifery at Birmingham Women’s Hospital, gave us feedback on the 15 Steps For Maternity challenge that we did at the Women’s Hospital in July. After hearing what happened on our walkabout, the hospital have already made a number of little changes, which should help to make people’s first impressions even better.

MVP Co-ordinator Sharon said, “it was a really interesting and useful meeting. Because people were able to bring their children along, it meant that more people were able to attend — but it also made for a much more informal session, which was great. It made conversations a bit easier and encouraged people to speak up more and to ask more questions.”

After the event, service users completed anonymous feedback forms. Here are a few of the comments:

“Relaxed atmosphere to enable discussion. Great topics to discuss.”

“There was somewhere for the children to come along and play. Helps a lot in the case of childcare.”

“Candid discussion. I feel listened to and appreciated views.”

“I liked the open discussion which was accessible to all.”

Join us! MVP in the new year

The next MVP meeting will be in January. We’re very keen to get more people involved to give feedback from the service users’ perspective, so if you or your immediate family have had experience of the maternity system in the last couple of years, we’d love to hear from you. Mums, dads, partners and grandparents are all welcome and you can bring children to the events, too.

Also in the new year, we’ll be holding another “15 Steps For Maternity” Challenge, this time at Heartlands Hospital. Take a walk with us around the wards and give us your immediate impressions to feed back.

If you’d like to join us for the next meeting or the 15 Steps, give Sharon Bartlett a call on 0121 456 7820 or email her on s.bartlett@gatewayfs.org.

Birmingham Women's Hospital. Photo by Elliott Brown

Taking the Fifteen Steps For Maternity challenge

Last week a subgroup of the Birmingham and Solihull Maternity Voices Partnership (MVP) went to Birmingham Women’s Hospital to do the Fifteen Steps Challenge, and today they’re feeding back their observations at our first MVP meeting.

What is “Fifteen Steps To Maternity”?

“I can tell what kind of care my daughter is going to get within 15 steps of walking on to every new ward.” This powerful statement, from a mother whose daughter needed frequent inpatient stays, inspired the development of the Fifteen Steps Challenge. The Challenge focuses on seeing care through a patient or carer’s eyes, and exploring their first impressions.

We decided to use the Fifteen Steps For Maternity toolkit to kick off our MVP work because it’s a simple, practical and engaging idea that can have an immediate effect on services.

Our MVP subgroup visited Birmingham Women’s Hospital and looked at three wards — ante-natal, delivery and post-delivery — to make observations and feed back to staff with their first impressions. Over the next few months we hope to be able to do the same thing at the other hospitals in the region. (Next stop Good Hope – let us know if you’d like to take part.)

Watch the videos below to meet some of the team who took the Challenge, and hear some of the examples of the observations they made. As service user Catherine points out, “little things make a huge difference when you’re about to give birth”!

Catherine

Catherine is a maternity services user

Anne-Marie

Anne-Marie also gave her views as a service user

Kookie and Sue

Kookie and Sue are midwives at Birmingham Women’s Hospital

The first meeting of BSol MVP is taking place today, Thursday 12th July, but we’re still keen to involve more service users. (And not just mums! Dads, grandparents and other family members are all very welcome too.) If you’ve used maternity services in Birmingham or Solihull over the last few years, give our MVP Co-ordinator Sharon Bartlett a ring on 0121 456 7820 to ask about being part of the MVP.

baby in hospital cot

Help us to shape local maternity services

Do you have recent experience of maternity services in Birmingham or Solihull?

mums with baby We are putting together Birmingham and Solihull’s Maternity Voices Partnership (MVP): a team of people who provide feedback about their local maternity system. The panel will include maternity professionals (like midwives and doctors) and people with direct personal experience of the service.

If you have recent experience of maternity services in Birmingham or Solihull, we’d like to invite you and your family to get involved. We want as many people as possible to have their voices and opinions heard – not just women, but their partners and other family members, too.

We’ll be collecting your feedback and leading more discussions so that you can share your ideas about how local maternity services could be improved. The idea is to design and develop services with real people in mind.

Birmingham and Solihull MVP logoThe first meeting will be in July and we will hold an induction for all volunteers before it takes place, so you’ll be fully prepared. Expenses will be paid, including travel, parking and childcare costs.

If you’re interested in finding out more, please contact your local MVP Co-ordinator Sharon Bartlett at s.bartlett@gatewayfs.org or call 0121 456 7820.

If you work with people who have recent experience of local maternity services, or if you’d just like to help us spread the word, you can share this blog post, and there’s even an A5 leaflet you can print and share. Download the A5 leaflet [pdf, 192kb].

Maternity Voices Partnerships are being set up all over the country and we’re excited about going out into our local communities and finding people to take part in ours. Sharon, our Co-ordinator, is a former Pregnancy Outreach Worker so she’s got some great experience and knowledge of local networks.

This MVP forms part of the new Birmingham and Solihull United Maternity and Newborn Partnership (Bump), which has been set up as a result of the National Maternity Review (Better Births). We’re very much looking forward to being part of Project Bump, giving as many people as possible a voice, and bringing the ambitions of the National Maternity Review to life.

Making voices heard: the Maternity Voices Partnership

Since Gateway began in 2006, our tag line has been “Changing Lives, Changing Services”.

To change services, we have to play an influencing and sometimes challenging role, sharing evidence of the need for change. That’s why we have always seen it as part of our responsibility to gather views from service users, ensuring that what they say is heard by decision-makers and other people of influence.

And that’s why we’re delighted to announce that Gateway will be providing Birmingham and Solihull’s Maternity Voices Partnership.

A Maternity Voices Partnership (MVP) is a team of people who work together to review and contribute to the development of their Local Maternity System (LMS). Gateway will be bringing together regular panels of service users (people with experience of maternity services, and their families) and service delivery representatives (like commissioners, midwives and doctors) to ensure that a wide range of voices are heard.

Why Gateway? Well, having run the Pregnancy Outreach Workers Service (POWS) for over a decade, we’re ideally placed to deliver – if you’ll excuse the pun – the Maternity Voices work. We know that there is often a lack of awareness of services in the places where those services are needed the most, so we’re particularly keen to be part of a national programme that wants to build better relationships with hard-to-reach communities, and hear from as many service users, from as many different backgrounds, as possible.

Through POWS, we have already established strong connections within those communities that are known to have a poor take-up of services. We also have strong connections with midwives, Children’s Centres, Social Services, housing providers and other third sector organisations who work with pregnant women – particularly in areas of multiple deprivation. Gateway’s staff are often from these communities themselves, and are experienced in working with and encouraging people who don’t typically come forward.

Gateway’s role will be to form the MVP, finding the right people to be part of it, ensure the quarterly meetings cover topics that are of relevance to service users. Then, we’ll provide the Partnership’s feedback to the LMS Board.

We will soon be advertising for service users to get involved, we’ll be providing training to prepare them for the first meeting in July. If you have recent experience of Birmingham and Solihull’s maternity services, and you’re interested in finding out more, please contact our MVP Co-ordinator Sharon Bartlett at s.bartlett@gatewayfs.org.

This MVP will be part of the new Birmingham and Solihull United Maternity and Newborn Partnership (BUMP), which has been set up as a result of the National Maternity Review (Better Births). We’re very much looking forward to being part of project BUMP, giving as many people as possible a voice, and bringing the ambitions of the National Maternity Review to life.

(The photos on this page were all taken by, or of, our Pregnancy Outreach Workers.)