Category: Recruitment

Recruiting, training and supporting local people. Giving opportunities to people and skills to communities and providing long term workforce.

Communications and Marketing Manager Vacancy

We have an exciting opportunity for a tenacious, creative Communications and Marketing Manager to ensure the organisation has a clear brand in line with its values and ethos.

Position: Communications and Marketing Manager

Location: Birmingham

Hours: Full time (37 per week)

Salary: £30,000

Contract: Permanent

Benefits: The provision of workplace wellbeing support and activities, flexible working including home working and a range of family friendly policies and subsidised parking.

Closing Date: Sunday 3rd October (midnight)

Interview Date: TBC

The Role

As a member of the organisations management team, you will steer all marketing and communication activity including writing, editing, co-ordinating and publishing content across various channels, including web site, social media, video and print maintaining a clear and consistent organisational voice.

You will oversee the planning and implementation of communications and marketing campaigns with a clear understanding of who the audiences are and work with the services to effectively engage them.

Duties and key responsibilities include:

  • Managing the web site and all social media profiles
  • Ensure consistency in messages coming out from different services and on different platforms
  • Work with frontline staff teams to encourage and facilitate the creation of media content and products in a variety of digital and physical formats
  • Design content with a view to search engine optimisation
  • Deliver in-house communications and social media training
  • Support the charity in linking what it already does to wider national public health campaigns related to the sector, e.g. Stoptober, Mental Health Awareness week, Campaign Against Loneliness
  • Provide communications support for campaigns and events
  • Design marketing materials and compile service newsletters (we currently use mailchimp)
  • Explore and test ways of utilising data for reporting, promotion and marketing
  • Contribute to the development of a record of evidence and statistical information to inform current commissioners and attract new business
  • Advise on organisational communication in relation to enquiries from press, politicians etc. but also the communicating of internal messages

About You

We are looking for an energetic communicator with excellent engagement and interpersonal skills and a high level of detail and accuracy.

You will have:

  • Experience in a similar role with experience of designing marketing and presentation materials
  • Knowledge of how to communicate with diverse audiences and audiences at all levels
  • Knowledge of how to effectively market new services/initiatives
  • Experience of designing marketing graphics for social media
  • Practical knowledge and use of useful tools (WordPress, mailchimp, canva being some examples)
  • Advanced working knowledge of Microsoft office suite (word, excel etc.)
  • Proficient in the use of Social Media
  • IT competent using a range of Microsoft packages and online tools

You may also have experience in areas such as Digital Marketing, Digital Communications, Digital Advertising, Communications Officer, Digital, Marketing, Marketing Officer, Marketing Executive, Digital Fundraising, Marketing Executive, Marketing Manager, etc. Communications, Communications and Engagement, Engagement, Digital, Digital Communications, Content, Corporate Partnerships, Supporter Engagement, Fundraising, Supporter, Programme, Programme Manager, Homelessness, Vulnerable Adult, Housing, Policy, Media, Donor, Major Donor, Marketing, Marketing and Communications, Marketing and Digital, Digital Communication, Digital Engagement, Fundraiser, Fundraising, Brand, PR, Public Relations, External Relations.

Previous Applicants need not apply

Communications Marketing Manager May 21 JD

Application Form GFS May 2021

Instructions for Completing the Application Form May 2021

Alternatively you can request an application form by calling Maxine Brown on 0121 456 7820 or emailing m.brown@gatewayfs.org

Service Lead Maternity Vacancy

Maternity Services Lead

We have created a new post to lead our elements of work focusing on maternity development and support.  Although a relatively small area of work at the moment the organisation has a strong track record in delivering maternity support and we are keen to restablish ourselves as a leading organisation in this field.  This role will manage our current work, further developing it and ensuring it is delivered in a way that is effective and to high quality.  As a member of Management Team the post holder will help steer and shape the organisation and play a part in the smooth running of day to day activity

Position: Maternity Services Lead

Location: Birmingham

Hours: Part time fixed term (6 months with the opportunity of extension)

Salary: £30,000per annum (pro rata

Closing Date: Sunday 3rd October (midnight)

Interview Date: TBC

The Role

The post holder will be responsible for the organisations work in relation to maternity, pre and post natal services. This is an area of anticipated growth so the role will be about maintaining current provision and at the same time assisting with the development of bids and implementing new provision.

The post holder will be responsible for a team of staff that will include volunteers (although they will have indirect management of them) and they will be expected to maintain motivation and ensure they all receive the necessary support and training.  The role is also to develop the service, meet contractual targets and take decisive action where needed.

About You

Essential skills/experience will include:

  • Management of health, wellbeing or social care services
  • Working collaboratively with Primary or Secondary Care partners and/or Adult Social Care
  • Significant project/contract management experience and proven track record of achieving targets
  • Management of staff responsible for coordinating activity
  • Tendering and bid writing
  • Effective communication skills and ability to build and develop relationships at all levels
  • Demonstrable understanding of the current landscape in relation to maternity services, pre and post natal care
  • Experience of community consultation or co production initiatives would be highly desirable

Although not essential it would be useful if you had a background or experience in:

  • Clinical delivery or contract/service delivery within the NHS
  • Working within maternity services

An interview is guaranteed to suitably qualified and experienced people with disabilities

Job description Maternity Services Lead (1)

Application Form GFS May 2021

Instructions for Completing the Application Form May 2021

Social Prescribing Administrator Vacancy

Social Prescribing Administrator

We are seeking an Administrator to work as part of our Social Prescribing Link Worker team, a team which delivers a range of wellbeing support to patients of more than 60 GP Practices across Birmingham and Solihull

Position: Social Prescribing Administrator

Location: Edgbaston

Hours: 25 hours per week

Salary: £18,278 per annum (pro rata)

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Sunday 3rd October (midnight)

Interview Date: TBC

The Role

As Administrator you will be supporting the Senior Link Worker with administrative support ensuring that incoming referrals and queries are dealt with appropriately and within service level timescales. You will also

provide administrative support to the wider team of Link Workers

Duties and key responsibilities include:

  • Checking and assigning incoming referrals
  • Responding to queries and being a main point of contact
  • Collating and organising data
  • Collecting and disseminating information
  • Organising and supporting a range of meetings

About You

We are looking for an excellent communicator with fantastic interpersonal skills. You will have proven experience of delivering first class administrative support. Other key skills and experience needed include:

  • Good standard of education including English and Mathematics
  • Producing correspondence to a high standard
  • Excellent I.T. skills, specifically using Microsoft Office
  • Excellent organisational skills, with the ability to prioritise your own workload
  • Willingness to travel across Birmingham Able to work flexibly including some regular evening shift patterns

You may also have experience in areas such as Admin, Administrator, Administration, Administration Apprentice, Senior Admin, Senior Administrator, Administration Team Leader, Administration Supervisor, P.A, Business Support.

SPLW Adminstrator JD

Application Form GFS May 2021

Instructions for Completing the Application Form May 2021

Digital Literacy Workers needed in south Birmingham

We’re pleased to announce that Gateway Family Services is one of three community anchor organisations leading a new Digital Literacy project in South Birmingham. Together with Northfield Community Partnership and Age UK Birmingham, we will be ensuring that older people will have access to a digital lending library – a bank of laptops which come with data enabled – and plenty of training and ongoing support.

Now, the project is looking for two Digital Literacy Workers to help deliver that support.

Northfield Community Partnership, Age UK Birmingham and Gateway worked in partnership to set up the scheme after identifying a lack of digital literacy in the constituencies of Edgbaston and Northfield. Through our work delivering the Neighbourhood Network Schemes, we have found that lots of people not only have no digital device or data, but also a lack of knowledge and no access to help.

So the aim of the project is to help people in these two south Birmingham constituencies build greater resilience to digital illiteracy, and then to use outcomes and learnings from this project to inform the wider work of the ten Neighbourhood Network Schemes across Birmingham.

Leading the project is Digital Literacy Co-ordinator Pauline Roche, who has a wealth of experience with digital literacy projects in the city. She will be joined by two Digital Literacy Workers who will help to develop and implement the scheme in Edgbaston and Northfield – and the project is recruiting for those right now.

Think you could be a Digital Literacy Worker?

If you have enthusiasm for digital literacy, enjoy helping older people to develop their skills, and would like to be instrumental in building more opportunities for digital engagement in Birmingham, there are roles available for two Digital Literacy Workers. One will be employed by Northfield Community Partnership and one by Age UK Birmingham.

To find out more about the project, contact Pauline Roche via email at pauline@northfieldcommunity.org.

To view the job and find out how to apply, go to the Age UK Birmingham website: Digital Literacy Project Support Worker(s) x 2 – (Fixed term 1 year Contract)

Family Support Worker Vacancy

We have an opportunity for a Family Support Worker to fully support the Early Help Assessment plan and delivery that responds to children, young people and their family’s needs with the objective of achieving the best family outcomes.

Position: Family Support Worker

Location: Birmingham

Hours: Flexible – full and part time considered

Salary: £20,000 per annum (pro rata)

Contract: Fixed term to end of March 2022

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Sunday 12th September (midnight)

Interview Date: TBC

The Role

The Family Support Worker will work within the early help locality multi-disciplinary team to provide a timely and front line response to the needs of children, young people and their families; acting in accordance with local policies, procedures and priorities.

You will deliver evidenced based and practical interventions to positively effect change that safeguards and promotes the welfare of children and young people.

Duties and key responsibilities include:

  • Supporting families referred ensuring external agencies are drawn in to provide relevant support
  • Manage caseload of families
  • Work closely with the core partners (Children’s Trust Early Help Team, Birmingham Forward Steps, Birmingham City Council and local schools and West Midlands Police) to ensure the optimum level of support is accessed by the family
  • Develop an up to date understanding of services that are available to families
  • Assist in the development of the Edgbaston Early Help Asset Register
  • Attend meetings, representing Edgbaston Early Help as required
  • Raise awareness of grants and other assistance available to families and where necessary
  • Under the direction of the Co-ordinator promote and use the early help assessment and relevant tools to identify the needs of children, young people and their family and to lead the development of an effective multi-agency support plan
  • Via effective outreach engage with children, young people and their families and actively promote their participation in early help assessments, support plans and interventions.

About You

We are looking for an energetic communicator with excellent engagement and interpersonal skills with the ability to communicate effectively with young people, parents and carers who are experiencing health, wellbeing or social care difficulties.

You will have:

  • Experience of delivering outreach or one to support work
  • Experience of supporting families and individuals with complex support needs
  • Experience of forging links and establishing relationships with partner agencies
  • Knowledge of VCSE organisations within the locality and support available for families
  • Good administration and record keeping skills
  • Good IT and Microsoft word packages (spreadsheets etc.) skills
  • The ability to use social media, ICT and digital platforms competently
  • The ability to manage time and prioritise own workload

You may also have experience in areas such as Family Support Worker, Youth Support Worker, Child Support Worker, Support Worker, Early Help Assessor, Early Help, Welfare, Young People, Family Services, Family Service, Outreach, Outreach Worker, Outreach Support, Social Services, Care, Social Care, Community Support, Community, Community Project Officer, Community Partnerships, Community Engagement.

Family Support Worker JD

Application Form GFS May 2021

Instructions for Completing the Application Form May 2021

Alternatively you can request an application form by calling Maxine Brown on 0121 456 7820 or emailing recruitment@gatewayfs.org

Community Connector Vacancy

Community Connector

Many staff working across the public sector and voluntary sector don’t know what support, or organisations are available in a neighbourhood.  We are looking for a Community Connector to change this situation, and make sure all families can connect to support, help, activities, interests as part of a range of early help support.

The role involves building working relationships for Children, Young people and Families across Community, Voluntary and Statutory Organisation (including schools and training providers, Health Providers, Business and community stakeholders within the Locality Partnership).

Position: Community Connector (Edgbaston Early Help)

Location: Birmingham, covering Edgbaston

Hours: 37 hours per week (2 full time posts available)

Salary: £20,750 per annum (rising to £21,500pa following successful completion of Probationary Period)

Contract: Fixed term until 31st March 2022

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Sunday 12th September (midnight)

Interview Date: TBC

The Role

The organisation enables communities to work collaboratively and seamlessly with all the relevant statutory agencies and third sector organisations to identify early those most in need of support and enabling the most appropriate health, education, vocational and social support and interventions within a localised community setting. This forms part of its vision to apply a family centred and preventative focus in tackling need and inequalities though partnership working

The Community Connector will engage with all the many and various community and voluntary organisations in a locality, ensuring that the diversity of the city is reflected in the mapping of assets and support.

Duties and key responsibilities include:

  • Relationship building
  • Community engagement and mapping
  • Delivering training and support to professionals within locality to support understanding of the Early Help offer and support available
  • Social Prescribing and Digital Networking

About You

We are looking for a dynamic and energetic communicator with excellent engagement and interpersonal skills with the ability to communicate effectively with young people, parents and carers who are experiencing health, wellbeing or social care difficulties.

You will have:

  • Experience of working in an engagement role with diverse community settings with statutory and third sector organisations
  • Experience of working with organisations that support vulnerable children, young people, families or groups
  • An understanding of information sharing, consent and confidentiality issues and risks
  • Experience and understanding of the importance of equalities, diversity and inclusion
  • An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds

You may also have experience in areas such as Community Development Worker, Social Service, Social Services, Support Worker, Care Worker, Early Help, Social Work, Youth, Youth Worker, Support Service, Vulnerable Adult, Care, Care and Support, Social Care, Community Support, Community, Children, Young People, Family, Community Project Officer, Community Partnerships Manager, Community Partnerships Officer, Community Engagement Officer, Community Engagement

Community Connector Job Description

Instructions for Completing the Application Form May 2021

Application Form GFS May 2021  (please return to recruitment@gatewayfs.org)

Applications can also be requested by telephone by calling Maxine Brown on 0121 456 7820 or emailing recruitment@gatewayfs.org

Social Prescribing Link Worker Vacancy

Social Prescribing Link Worker

We have rewarding opportunity for a Social Prescribing Link Worker to focus on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. If you feel you could connect to people, community groups and statutory services for practical and emotional support, we would love to hear from you!

Position: Social Prescribing Link Worker

Location: Birmingham and Solihull

Hours: Full and Part time hours available  

Salary: £21,500 per annum (£20,750 probation)

Contract: Fixed term to the end of March 2022 (with potential for extension beyond this date)

Benefits: The provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.

Closing Date: Ongoing

Interview Dates: TBC

Social Prescribing Link Worker will be integrated into the wider multi-disciplinary team of a PCN. This is part of NHS England’s Long Term Plan, which commits to building the infrastructure for Social Prescribing in primary care.

The Role

Social prescribing empowers people to take control of their health and wellbeing through referral to ‘link workers’ who give time, focus on ‘what matters to me’ and take a holistic approach to an individual’s health and wellbeing, connecting people to community groups and statutory services for practical and emotional support. Link workers also support existing groups to be accessible and sustainable and help people to start new community groups, working collaboratively with all local partners.

You will work as a key part of the primary care network (PCN) multi-disciplinary team. Social prescribing can help PCNs to strengthen community and personal resilience and reduces health and wellbeing inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity, by increasing people’s active involvement with their local communities. It particularly works for people with long term conditions (including support for mental health), for people who are lonely or isolated, or have complex social needs which affect their wellbeing.

About You

The Social Prescribing Link Worker will:

  • Be a good listener, have time for people and be committed to supporting local communities to care for each other.
  • Have experience of working positively with people facing complex social and emotional challenges.
  • Have a good knowledge of the area in which you’ll be based and what groups, activities and services are available there.

Although not essential it would be useful if you were trained in Motivational Coaching or Behaviour Change. The ability to speak one or more of the following “community” languages – Punjabi, Urdu, Bengali, Arabic, Somali, Romanian or Polish would also be advantageous

The service is delivered flexibly to meet the needs of patients so some evening and weekend work may be required.

An interview is guaranteed to suitably qualified and experienced people with disabilities. All successful applicants will be subject to an enhanced DBS check.

You may also have experience in areas such as Floating Support, Befriending, Community Family Worker, Social Worker, Community Navigator, Peer Support Worker, Welfare Support, Family Worker, Family Support Worker, Benefit, Care, Therapeutic, Therapy, Advice, Adviser, Health, Wellbeing, Social Care, Social Care Services, Health and Social Care.

Social Prescribing Link Worker Job Description and Person Specification

Instructions for Completing the Application Form May 2021

Application Form GFS May 2021 (please return to recruitment@gatewayfs.org)

Applications can also be requested by telephone by calling Maxine Brown on 0121 456 7820 or emailing recruitment@gatewayfs.org

 

Caring for our carers – an award-winning strategy

Last week we were very pleased to find out we’ve won a top prize for supporting our staff in caring roles.

The Carer Friendly Business Awards Birmingham are part of the Working for Carers programme by Forward Carers, an organisation developed to make a real difference to the lives of people in carer roles, and Gateway won first prize in the Working for Carers Award category.

The judges were impressed by the flexibility we offer to staff who also have caring responsibilities, including adapting our HR policies to allow for people who may need extra support.

Caring for carers

We have always prided ourselves on being a caring, supportive employer, and our employees are a diverse mix of people with a range of responsibilities outside work. Work and home are intrinsically linked, so we aim to provide a considerate environment where staff can be open about their needs, including regular meetings with line managers, plenty of frank, honest conversation, and a willingness to look at a range of solutions.

Because of this, our working and employment policies have always been flexible, but since joining the Forward Carers scheme as a Working For Carers accredited employer in January, we have reviewed and improved them even more.

We based the following changes on conversations with the carers we employ:

  • At point of employment we now directly ask if the person has caring responsibilities. If they have, we discuss and implement a plan which is then regularly reviewed.
  • Carers told us practical support is often most helpful, so we encourage staff to tell their immediate colleagues they have caring responsibilities. We have found that colleagues are keen to help, supporting them through the common peaks and troughs of caring.
  • Carers also talked about the importance of maintaining their health and wellbeing, so as well as making sure everyone has the opportunity to take part in our internal workplace wellbeing activities, we also encourage carers to be assessed and take up any offers they might be entitled to.

“Worthy winners”

Gateway’s CEO Katherine and Chair Paul with the other Carer Friendly Business Award winners

One of the judges on the Working for Carers Award panel was Councillor Mary Locke. She said: “It was clear from the award entry that Gateway Family Services recognises that carers make up a very important part of the community and they need extra support if they are to continue working, alongside their other responsibilities.

“The team have worked hard to create a working environment which is supporting their staff, also in a carer role outside of the office. The judges were also impressed at how staff are being encouraged to be friendly, open and understanding, which can be hugely beneficial for anyone who is starting to feel isolated or overwhelmed in their role as a carer.

“We thought they were all worthy winners, but Gateway Family Services stood out for all of us.”

Meet the new Health Trainers

(L-R) Tina, Sharon and Josh
(L-R) New Health Trainers Tina, Sharon and Josh
We have recently recruited three new Health Trainers, all of whom are bringing important skills from their work in other areas of Gateway.

Sharon, Tina and Josh are currently in training and will be working permanently as Health Trainers from 1st June.

Tina’s background is in sports coaching and fitness training, but more recently she’s been working as a Health Promotions Champion for Gateway, going out to GP surgeries, health centres and local events to promote the Health Trainers service. As part of her previous roles she’s already made lots of links with the community and met a lot of the people she will be working with as a Health Trainer.

Sharon comes to the Health Trainers service from our Pregnancy Outreach Workers Service (POWS), so she has an invaluable background in community work and a large network of useful contacts. Before this she worked for weight management groups Size Down and Weight Watchers.

Josh has been working with the Making Health Work team as a Health Ambassador, supporting young people to have “healthy conversations” and to make lifestyle changes, via group work and one-to-one coaching. Before this, he was at University where he gained a Psychology degree.

All three are completing a five week training programme to become Health Trainers. As well as working with NHS assessors and completing a number of RSPH qualifications (including the Level 2 Awards in Encouraging Healthy Weight and Healthy Eating, and Supporting Smoking Cessation) they will be shadowing our other Health Trainers to learn about the different ways in which they work.

Josh said, “I’m really looking forward to seeing the different styles that each Health Trainer has. This is our first opportunity to start learning from the experienced Health Trainers and to begin forging our own style of support.”

Transferable skills add value

It’s important to us at Gateway that, in whatever role someone is working, the skills they gain have a much wider value. Important talents such as empathy, an ability to quickly make connections and form meaningful relationships with people, the ability to listen and assess someone’s needs without judgement, and a knowledge of the wider health and wellbeing networks in the city are vital across all roles.

In the video, Sharon and Josh talk how their previous experience at Gateway will inform their Health Trainer work.

Health-related courses, tailored to your workforce needs

The link between employment and health has always been at the heart of Gateway’s work. Gateway was originally set up to help people into training or employment – and so to better health and wellbeing. This “gateway” into employment is what gave our organisation its name.

Gateway's Volunteer Befrienders recently completed their Employability and Personal Development Level 1 training
Gateway’s Volunteer Befrienders recently completed their Employability and Personal Development Level 1 training

Since we started nine years ago, we’ve helped countless people overcome barriers to employment by providing volunteering opportunities, trainee placements and apprenticeships.

Over the years we’ve also developed and successfully delivered numerous courses in subjects for which we have seen a demand; subjects like Employability, Personal Development, and Health and Social Care, as well as our highly successful Community Interpreting course.

More recently, because of the increased demand for training that we’ve seen, we’ve begun to offer a wider range of courses in health and care related fields.

You can see a list of courses that we offer here.

Developing relevant courses

For Gateway, providing training courses isn’t just a matter of picking suitable-looking course titles from accrediting bodies. We are constantly researching and developing our course provision based on current and projected demand. We do this by staying abreast of healthcare trends, talking to service providers, and looking in detail at health profile information, in particular from Birmingham and the wider Midlands region.

As an example: we know that the UK’s population is ageing and, as a consequence, there is more demand for information on Dementia. So we are now accredited to offer the City and Guilds Dementia qualifications, as well as the new RSPH Level 2 Awareness in Dementia. Both are recognised qualifications and appear on the QCA Framework. Interest in these qualifications doesn’t just come from people working within the healthcare industry; it also comes from family members and people working in all sorts of public-facing roles.

Health profiles for an area help us to identify immediate issues within a region, and to predict future workforce needs within those geographical areas. For instance, we can see that the West Midlands has higher rate of hospital stays for alcohol related harm, so one of the courses we are particularly recommending to organisations is the RSPH Level 2 Award in Understanding Alcohol Misuse.

Tailoring course content

When we deliver a course to an organisation, we work closely with them to tailor the course to the needs of their workforce. We ask for job descriptions so that we can determine the main tasks involved, and to get a feel for what the course participants do on a daily basis. Then we can see which parts of the course will be directly applicable to the role and, where possible, provide additional specialist information, based on our own knowledge and extensive local networks.

Adam Farrell is the Volunteer Development Manager at the Refugee and Migrant Centre in Wolverhampton, where we recently delivered a Level 1 Award in Health Awareness course. He says, “the course was delivered to our volunteer Health Champions who will be based in their communities spreading public health messages to their friends, neighbours and local residents. The Level 1 Award in Health Awareness has enabled our Health Champions to have a better understanding of the services available locally as well as a much more detailed knowledge on how lifestyle choices affect long term health.”

He continued, “Gateway Family Services provided a first class service at very short notice. Nothing was too much trouble for them and the course they delivered was to the highest standards. Our volunteers gained so much from the one day course and are still talking about it now! I would recommend Gateway to any organisation looking for reasonably priced, well prepared and well delivered training around health.”

For more information on any of the courses we offer, or for a chat about how we could help your organisation to provide specialist training, tailored for your workforce, call 0121 456 7820 and ask for Michelle Smitten, or email michelles@gatewayfs.org.