Category: Recruitment

Recruiting, training and supporting local people. Giving opportunities to people and skills to communities and providing long term workforce.

Community Interpreter Vacancy

Gateway Family Services CIC is the leading provider of training and employment to the health and social care sector. Our aim is to reduce inequalities in learning, employment and health.


Position Title:                Community Interpreter

Salary:                           £20 per hour (face to face interpreting) Separate rates for telephone and translation

Hours per week:            Casual

Job Reference:              GW161


As a Community Interpreter (Public Sector Interpreter) you will work in the context of public services, such as health services and local government related services which include: health, housing, education, welfare and social services.

The role will involve completing a Level 2 qualification with CERTA – Community Interpreting. No prior qualifications are needed for this role, however a willingness to learn, and a good ability to accurately translate & communicate meaning from one language to another in a way that is easily understood by the listener is required.

 So, if you speak one of the following languages: – Farsi, Vietnamese, Amharic, Miripuri, Mandarin, Somali, Tigrinian, Portuguese, Romanian, Albanian, Bulgarian, Czech Dari, Eritrean, Gujarati, Hungarian, Kurdish, Slovak, Spanish and are interested in promoting equality of opportunity and access to services to those who experience language barriers, please email for an application pack, quoting the reference number GW161, telephone Michelle Bluck or Sajida Mawji on 0121 456 7820 or visit our website.

Interpreting Job Description and Person Specification

Closing date for applications is 12pm, Friday 24th October 2014.



Statement on “Help To Work”

As you know from our post last week, On the first rung of the ladder, we have recently taken on two trainees via the Help to Work scheme.

Gateway is committed to getting long term unemployed people into work and to do this we look at a number of approaches including apprenticeships and traineeships (including the recent Training To Care scheme). We regularly respond to requests to take on people on work experience, as we have the ability to provide a positive and useful introduction to work. We provide a variety of services, so we feel there’s a lot of scope for the people who come to gain a range of experience.

Help To Work is just one of the things we have looked at as part of our EAST (Employment Access, Skills and Training) department’s wider work.

We are aware that Help to Work has a negative image and that not all employers view trainees in the same way that we do. We decided to explore it anyway, because our experience means that we can give people on work placements the best possible opportunity under the circumstances.

We would like to stress that the people supplied to us on placement are additional to our workforce; they do not fill an existing role. What we do is to create roles and tasks for them, hoping that it will give them the broadest possible opportunity to learn new skills and find out what sort of things suit them. Furthermore, we do not do this for any sort of financial gain. In fact, there is a small financial cost to us, as people need supervision and training.

As the previous post mentioned, we’re very pleased that our original placements, Nikki and Keiran are now in a paid apprenticeship with Gateway.

As an organisation we pride ourselves on having strong ethics. We can understand people’s distrust of the Help To Work scheme. We shared it, to an extent, but feel that our track record of helping people into work over many years means that we can provide people with a positive and supportive environment. However, we will be reviewing our involvement and, as always, considering the views of our staff and clients, including our current trainees, very carefully.

Trainee HR and Finance Assistant (for unemployed blind or partially sighted person)

Gateway Family Services CIC is the leading provider of training and employment to the health and social care sector. Our aim is to reduce inequalities in learning, employment and health. Gateway Family Services in partnership with RNIB’s “Extending the Reach” project are seeking a:


Trainee HR and Finance Support Assistant GW160

 To provide administrative support to the HR Officer and HR and Finance Administrator

 21 Hours per week (to be arranged)

 £7.65 per hour

 Contract for 50 weeks

The post will include opportunities to gain experience and skills in a range of administrative functions including HR and Finance. Candidates should have or be working to attain the NVQ 2 or equivalent in Business Administration, with experience of working in an administrative capacity and excellent IT and organisational skills. Candidates should demonstrate excellent interpersonal skills and the ability to communicate in writing or verbally. Candidates should have a commitment to personal development and be able to work flexibly.

This post is part of RNIB’s ‘Extending the Reach’ Project (EtR) part funded by the Big Lottery Fund. EtR provides valuable paid work experience to unemployed blind and partially sighted people and assists them in looking for permanent employment. With EtR, trainees are employed by partner organisations and Gateway Family Services is pleased to be partnering with RNIB to offer this post.


To be eligible to apply, you need to be unemployed and either blind or partially sighted.


Trainees will need to show a willingness to commit to further training dependent on individual need up to a maximum of one day a week. The position is a fixed term contract of 50 weeks (however opportunities to secure a post within the organisation can be explored)


 Closing date is 5.00pm on Monday 21st July 2014

 Interviews will be held on Monday 4th August 2014


Trainee HR and Finance Support Assistan JD & PS

Please email for an application pack, quoting the reference number GW160, telephone Marisol Daley or Carol Gatehouse on 0121 456 7820.


Lighten Up Administrator


Gateway Family Services CIC is the leading provider of training and employment to the health and social care sector. Our aim is to reduce inequalities in learning, employment and health.


Position Title:                        Lighten Up Administrator

Salary:                                    16,200 per annum

Hours per week:                   A range of working hours will be considered


The role will involve providing administrative support to the Lighten Up programme including handling a large volume of incoming and outgoing calls and maintaining/updating of database systems.  Applicants must have administrative experience and a working knowledge of Microsoft Office. Experience of working within a call centre environment would be advantageous.


Applicants for this post must be willing to work flexible hours around the needs of the service, this may include evenings and weekends.


Please email Marisol Daley at for an application pack, quoting the reference number GW159, or telephone on 0121 456 7820.

 Lighten Up JD and PS

Closing date for applications is 5pm on Friday 30th May 2014.

Youth employment opportunities: introducing ‘Making Health Work’

This week, we have been recruiting volunteer Health Ambassadors for our new Big Lottery-funded programme, Making Health Work.

Healthy-Conversations-logoWe’re launching the project in partnership with the Foyer Federation; the idea comes from Foyer’s Healthy Conversations programme, which aims to give young people the understanding, opportunities and networks to improve the health and wellbeing of themselves, their peers and their communities.

With Making Health Work, we aim to help young people to have Healthy Conversations with a focus on work and employment.

Health and work go hand in hand

The programme aims to get young people thinking about the ways in which work impacts on health … and health impacts on work. Our new Health Ambassadors will create conversations to address the health and lifestyle issues that sometimes create barriers for young jobseekers.

Eating healthily, doing physical activity and taking care of your mental health will all give you a good grounding in preparation for employment. But there are deeper and broader issues around health and wellbeing that can affect your working life too. Things like having friends who are a positive influence, having a good social circle to provide some support, even just knowing how to access services, and having access to good food at a reasonable cost, can all affect your health and have a positive impact upon your ability to work.

In turn, work can be good for your health. It gives you a reason to leave the house each day and stay active. It helps you develop the sleeping and eating routines that your body needs. It helps you to meet people and widen your social circle.

In short, we believe that facilitating Healthy Conversations between young people can give them the skills and background to sustain employment.

Could you, or someone you know, be a Health Ambassador?

Danny Fryer, Talent Agent for Making Health Work, said “we’re looking for Health Ambassadors aged between 18 and 25 to come and work with us in these volunteer roles. The Health Ambassadors will help us to deliver the programme through one-to-one coaching sessions with other young people and conversation groups, as well as activities like Health Taster Days and Social Action Projects”.

Volunteers will be given specialist training for the Making Health Work project as well as having access to the same training and ongoing support that all Gateway volunteers receive.

The specialised training includes two days working with Youth At Risk, full training on the Healthy Conversations resource pack, and training from the Mental Health Foundation. Volunteers will learn coaching techniques and find out how to lead discussions around mental and physical health.

On Wednesday, a group of potential volunteers came to our first recruitment session and held their own conversation group. The Ambassadors will be setting goals for others, so the session provided some practical demonstrations of the sort of work they could be doing. If you think you might be interested in coming along to the next one, give us a ring on 0121 456 7820 and ask about Health Ambassadors.

Pathways to employment

Skills-EscalatorMaking Health Work is a really good addition to our Skills Escalator (right; click for full size). Once the Health Ambassadors are trained, they can go on to take up other volunteering opportunities with Gateway, such as Befriending, or supporting Pop Up Talent. And, of course, as with our other volunteer programmes, they will have the opportunity to move up and become apprentices and paraprofessionals.

The links between employment and physical and mental health are clear to us (after all, health and employment are what we do!) so we are really pleased to be leading a programme that provides pathways to employment in this way – especially one that works with younger people.


Training To Care: saving the NHS money with local employment

Our Training To Care programme, which we launched in October in partnership with Birmingham Community Healthcare Trust, is continuing to provide benefits for everyone involved.

The aim of the course is to offer people the qualifications and experience they need in order to apply for NHS jobs – and to offer employers a pool of cost-effective, skilled, reliable staff.

Trainees are happy

The benefits to trainees are pretty straightforward. They’re offered the chance to get work experience in a caring role and train for a Level 2 City & Guilds Diploma in Health and Social Care, together with bespoke NHS training. Importantly, though, they earn a wage for the duration of the course. Gaining qualifications usually means a financial cost to the trainee, so this – unfortunately for the thousands of unqualified, unemployed people who would love a career in care – is a rare opportunity.

Around two thirds of our trainees were previously unemployed; some of them long term. Some had come from our volunteer programmes, working their way up the Skills Escalator. Most had some previous caring experience, but it wasn’t in a paid capacity, so it often didn’t count when it came to job applications and formal interviews. We counted it.

We believe that this combination of work experience, qualifications and payment gives the trainees everything they need to move forward and get a career in healthcare.

But there are many vital benefits to Birmingham Community Healthcare, and wider employers, as well.

Employers are happy too

Our aim is to provide healthcare employers with a valuable resource of reliable, enthusiastic, hard working and, ultimately, qualified staff who will save them money.

The pre-employment training that Gateway and the Healthcare trust offers is specially tailored to the roles offered – so this, in addition to the previous experience of caring for family that many trainees have, enables them to hit the ground running when they arrive on site. Several supervisors of the bedded units who have offered placements to Gateway trainees have mentioned that the ability to “mould” trainees into a role has been useful.

Clare Gadd, Clinical Team Leader at The Sheldon Unit, says “it makes a real difference to have two more members of the team who were able to join us and get up and running quickly, and of course, it has the added financial benefit of removing the cost burden of using agency staff.”

Gateway’s specialist support also helps to give a smooth transition for the long-term unemployed people who are returning to work. This extra support and employability training means that the retention rate – in an industry that has a traditionally high turnover – is much better (80% in this programme to date). The process also means that employers have additional administrative help, as Gateway managers are on hand to provide extra support to trainees during their placement.

Trainees’ stories

Trainees Roza, Charlotte and Judith are working at Moseley Hall Hospital, a specialist stroke and brain injury rehabilitation centre.


Roza had been working in hospitality and came to Gateway some time ago to work as an interpreter before applying for the Training To Care programme. Although she didn’t have formal care experience, she has cared for her sister, who has Down’s Syndrome.

Roza says: “I was very happy with the support and training that Gateway offered me as an interpreter, so when I saw the opportunity to move into care work with the same level of support, I jumped at the chance.

“The work is very rewarding. It’s nice when you go onto the ward and people are pleased to see you. Watching people recover and helping them learn to walk again is really satisfying. Every day I feel better and get more confident about work.”


Roza, Charlotte and Judith
Trainees (L-R: Roza, Charlotte and Judith)
Charlotte had done a few different jobs – in hotels, bars, shops and warehouses – but always wanted a career in care. Her mum is ill so she has some informal experience, but it never seemed to be enough to get a foot in the door. She said, “I’d been trying for years to get into care work, but you can’t just walk into it. Even if an advert says ‘no experience required’, you’ll lose out if someone with any experience at all applies. Some jobs even require payment up front for checks before you can start. It’s not easy.

“In the past I’ve done lots of jobs but working in a caring role like this just feels really natural to me. The supervisors give me lots of praise, which is really encouraging. I’m getting loads of experience and learning something new every day.”

Charlotte’s supervisor, Annmarie Rumble, says: “Charlotte was quite quiet at the start but it feels like she’s really blossomed. She’s grown in confidence and is now able to work under her own steam. She’s really good with the patients; she has a caring and calm nature which is just what they need. She’s particularly good at calming them if they get upset.

“Sometimes when younger people come to us to start work they can be a bit unprepared for the sorts of tasks they may have to do. Charlotte was prepared prior to starting placement and adapted very quickly to what she was expected to do. She is a highly valued member of the team.”


Judith started with Gateway as a volunteer befriender. “I like to help people, which is why I was a befriender, and later an interpreter, with Gateway. I really enjoy this work. I’m not always comfortable with new people but here we see new people every day, so it’s given me a lot more confidence. As trainees, we are paired with a nurse, but I’m finding that I can do more and more on my own.

“It’s not so much the medical side of the job that appeals to me; it’s everything around it. My mum and dad passed away in hospital and I wasn’t able to be with them, so I see this as paying something back. If I can be there for someone who doesn’t have anyone and who’d otherwise be isolated – if I can have a chat with them, and cheer them up – then I know that I have done a good job.”

Departmental Manager (Health and Wellbeing services)

Gateway Family Services CIC is the leading provider of training and employment to the health and social care sector. Our aim is to reduce inequalities in learning, employment and health.


Position Title:                        Departmental Manager (Health and Wellbeing) GW158

Salary:                                    £34,000

Hours per week:                   Full Time – 37 hours


To be responsible for the effective delivery of new and existing Health and Wellbeing contracts, incorporating both people and project management.


The post holder will be expected to manage a range of existing contracts ensuring that all outcomes and targets are achieved and at the same time be responsible for developing and implementing new services.  As a member of SMT there will also be an emphasis on aligning service delivery and new developments with organisational aims and ethos.


This is a challenging role that will include management of managers, each responsible for service delivery.  There will be a need to combine a clear and results focused approach with the necessary innovation and support.



Please email for an application pack, quoting the job reference number GW158, or telephone 0121 456 7820.


Closing date for applications is Monday 19th May 2014 at 5pm


Interviews will take place on Tuesday 3rd and Wednesday 4th June 2014


Job description Departmental Manager (Health and Wellbeing)


Supporting people to work means supporting people to better health

We know that, employment is linked to good health. Statistically, if you’re employed, you’re likely to be more healthy.

In 2006, DWP commissioned a scientific evidence review of the links between health, work and wellbeing – Is work good for your health and well-being? An independent review (pdf). It concluded that:

…Work is generally good for physical and mental health and well-being. Worklessness is associated with poorer physical and mental health and well-being. Work can be therapeutic and can reverse the adverse health effects of unemployment.

Gateway was originally set up to help people into formal training or employment – and so to better health. This pre-employment training provides a “gateway” into employment – it’s what gave our organisation its name.

These days, our Employment Access, Skills and Training (EAST) department continues to work in the areas of unemployment, and supporting people to better health is still at the heart of everything we do.

What does EAST do?

EAST works with communities to enable people to work. We do this by offering work experience and paid employment, alongside vital support and training, to people who may not otherwise be able to access it. For example, in February we wrote about our Training To Care course, which offers funded opportunities for those who want to get into care work.

Going from being out of work to being in work is a big lifestyle change. It’s not easy to go from being unemployed for months, sometimes years, and straight into a job. So we support people to manage this change.

Many of the people we work with have some really useful and potentially transferable life experiences, but come up against barriers to work. They may not have everything an employer is looking for: the right qualifications, a certain amount of work experience, or employer references. Some may not have finished education; some have low literacy levels; some might have a police record. A lot of the people we see – especially younger people – have just never really learnt how to work, or developed a “work ethic”, yet.

So we support people to overcome these barriers. We help them to demonstrate their skills and experience, and to gain the work experience, qualifications, references and good work practices that they need to become employed – and therefore healthier.

We do this via our own programmes and working with other organisations. For example, Pop Up Talent offers young people new ways to look at work – to help them unearth hidden talents and to see potential employment in a broader, more positive way.

The “Skills Escalator”

The EAST department covers four main areas: Volunteering, Traineeships, Apprenticeships and Paraprofessionals. These provide a training and employment pathway – also known to us as the “skills escalator”.

This allows people to enter at any stage of the pathway, and receive training and support to move up – as Farzana did when she trained with us before becoming a paraprofessional Pregnancy Outreach Worker, then moved on to begin a degree course in Nursing.

Put very simply, we see people in communities who have a wealth of life experience … and we see employers – particularly in the health sector – with needs. So we work to put these together. People think that to work in health and social care you have to be a doctor or a nurse, and that you need to be “a professional”. This isn’t true. Actually, we can’t think of a job that isn’t available in the health sector – from hairdresser to helicopter pilot!

Programme Manager Vacancy – Maternity cover 6 month fixed term contract

Gateway Family Services CIC is the leading provider of training and employment to the health and social care sector. Our aim is to reduce inequalities in learning, employment and health.

Position Title:          Programme Manager (6 month fixed term maternity cover with possible extension to contract)

Salary:                    £25313 per annum

Hours per week:      37

Job Reference:       GW156

The role will involve management of staff within a telephone based Health and Wellbeing service.  Applicants must have a Level 3 management qualification or possess relevant experience.  A proven track record in meeting targets and ensuring contractual requirements are met is vital as is the ability to lead and motivate others.  The ability to work autonomously and communicate effectively at all levels and through a range of mediums is required.  Knowledge of Health and Wellbeing services would be advantageous.


The service is operational from Monday to Friday 9am – 7pm.


Applicants for this post must be willing to work flexible hours around the needs of the service, this may occasionally include times outside the normal working hours specified above and weekends.


Please email for an application pack, quoting the reference number GW156, telephone Marisol Daley on 0121 456 7820 or visit our website

Job Description

Closing date for applications is 5pm on Wednesday 30th April.

EAST(Employment Access, Skills and Training Team) Coordinator Vacancy

Are you an experienced Team Leader or someone with energy and enthusiasm who is looking to take that next step up the career ladder?  Are you keen to work within an exciting and innovative team responsible for delivering a range of exciting projects centred around education, training and employment? Then please take a look at our vacancy for a Coordinator within our EAST department:

Position Title:                        Employment, Access, Skills and Training (EAST) Coordinator

Salary:                                    £20’250

Hours per week:                   37

The role will involve recruitment and coordination of a group of volunteers as well as supervision of paid staff.  You will be responsible for working on a number of projects within EAST, including volunteer and employability contracts as well as involvement in training and contract administration.

The projects will involve work with people disengaged from employment so it is important that you can demonstrate experience of working with people to achieve positive outcomes as well as an enthusiastic and positive outlook.  Partner and employer engagement experience would be an advantage.  You will have excellent communication skills at all levels and have good planning and organisational skills.  A good level of IT skills is required.  Administration experience would be advantageous though is not as important as a proactive approach.

This post is subject to enhanced DBS disclosure.

Please email for an application pack, quoting the reference number GW153 or telephone Marisol Daley on 0121 456 7820.

Closing date for applications is 5pm on Tuesday 8th April 2014.  Please note, interviews for this role will be held on Thursday 10th April.