Category: Skills & Training

Providing skills and training to increase employment opportunities, health and well-being

Students learn the Five Ways To Wellbeing

Following a successful Health Action Project, we were recently invited back to Hodge Hill College to deliver a health workshop to Years 7 and 8.

Five ways to wellbeingGateway’s workshop, along with sport, art and sex education workshops from other organisations, was organised as part of the school’s “Safe Day” programme.

Safe Day is designed to raise awareness and equip students with strategies to discourage them from entering into risky behaviours. This is particularly important during the school holidays, when their routine is different from the norm.

Our team delivered an interactive workshop covering health and wellbeing – in particular, stress management. It was designed around an evidence based government strategy, “Five Ways to Wellbeing“, which aims to improve mental wellbeing. We adapted the strategy to tailor it for 11 and 12 year olds and get them thinking about their stress levels and emotional wellbeing.

The Five Ways to Wellbeing that we worked through with the students were:


We talked about networks and supportive relationships. We asked: “who are the people you can rely on?” We asked pupils to think about who they go to for support in different areas of their life – for example, parents, teachers and peer groups.

Be Active

We asked students to think about what they can do every day to be more active. We shared facts about activity; for example did you know that ten minutes of exercise each day makes you more alert? This can help with your mental wellbeing and lower your stress levels.

Take Notice

We talked about the importance of taking more notice of yourself (some people call this mindfulness). We asked pupils to think about what happens when they feel stressed – not just physically, but how it makes you feel. We worked together to come up with strategies for dealing with stress.


Evidence says that doing something for someone else, with no expectation of anything in return, impacts on the parts of the brain that release “happy” chemicals. We asked students to think about how they could do something for someone else and so improve their own wellbeing.

Keep Learning

Learning makes you more aware of your surroundings, builds confidence, and so improves mental health. We held a Mental Health Quiz for the students, with some fun “True or False” questions to get them thinking.

We held two lots of five one-hour sessions each day for two days, and each group included 25 pupils. So across the two days we worked with around 500 students!

Mrs Susan Dancer, the Deputy Head Teacher, said: “Thank you so much for coming in and supporting Hodge Hill College during our end of term Safe Day programme. We know the students enjoyed the opportunity of working with people from outside of school. […] Whenever I popped in, the sessions seemed to be going well and all the students were engaged with the activities.”

Work experience for a Gateway volunteer

Michelle, Susan and Sarah, who delivered the workshops, were ably supported by a Gateway Volunteer.

GodloveGodlove (left), who has been volunteering for the last six months as a Befriender, is currently completing a City & Guilds employability qualification with Gateway and needed some extra work experience as part of the qualification. So we asked if he would like to come along to the school and support the workshop delivery. This gave him a full day’s work and made up his required hours of experience.

He said, “I’ve been volunteering at Gateway to gain experience for future employment and so far I’ve met many people and made lots of friends. I really enjoyed the experience at Hodge Hill last week. The children I worked with were happy and worked well with me.”

Susan was impressed with Godlove’s professionalism. “Working with years 7 and 8 presented a lot of challenges, but Godlove was positive and professional at all times. He organised himself excellently and approached everything with a smile.”

Stepping onto the career ladder with an apprenticeship

One of the initial and key concepts of Gateway was to provide a supported step into work, and one of the first steps we offer is an apprenticeship placement.

We have a long history with apprenticeships. Some years ago we ran a large apprenticeship programme providing apprentices to a number of PCTs. Unfortunately, due to the way funding has changed, it’s now difficult to offer the qualification element unless you’re a larger provider. More recently we’ve been involved as the work placement provider and over the past three years we’ve benefited from six apprentices.

Our culture at Gateway is to offer a nurturing, supportive atmosphere for people to work and learn, and we feel that apprenticeships offer people a good start – a practical introduction to a career, giving people experience, pay and opportunity.

For people on placement, we offer a realistic view of the world of work, but we also recognise people’s potential and work with them to identify opportunities. We provide a supported work experience, to build confidence and resilience, and eventually give apprentices the reins to do as much as they can on their own.

During their work placement at Gateway, apprentices become part of the staff team. Some go on elsewhere, with work experience and references under their belts, but many go on to become full time employees with Gateway. Currently our staff includes a number of recent apprentices – Beckie and Shah work full time in our Lighten Up team and Sajida has become a full time Office Administrator, which includes the role of Interpreters Agency Administrator.

Sajida’s story

sajidaSajida did a 12 month apprenticeship with St Paul’s Community Development Trust, which gave her an NVQ Level 2 in Business Admin and included a work placement at Gateway. She worked in the Gateway office as an admin assistant, receiving full training and the opportunity to work in different areas of the business over the year.

Sajida says, “I wanted to do an apprenticeship because it gives you an immediate opportunity to work your way up. It’s a small step that can lead to a bigger step. You get paid while you’re doing it and you gain experience and confidence as you go along. It also means you’re in a good position when new job opportunities come up.

“The placement at Gateway gave me experience in many areas – not just in office admin and HR, but also interpreting – and it really built my confidence, which had been a bit knocked in previous jobs.”

After the apprenticeship, Sajida applied for the job of Office Administrator at Gateway, which includes the admin for our Interpreting Agency. Michelle Bluck, who recruited for the role, says:

“We had quite a few applications but Sajida’s application form was of a very high standard – it was clear she’d really thought about the role and how she would tackle it. She gave a flawless interview, with good examples of different work scenarios to show how adaptable she can be. Now she’s in the role, she’s definitely living up to that potential. She’s got good work ethics; she’s reliable, adaptable and sets a good standard. And the client feedback we get from the interpreters service is very positive – clients praise the efficient service, smooth booking process and professional admin support – and that’s all down to Sajida.”

Watch Sajida talk about her apprenticeship and how she’s getting on at Gateway:

Volunteers’ Week: celebrating our befrienders

volunteers weekThe first week in June is Volunteers’ Week, so we’ve been busy putting in our nominations for BVSC’s Volunteers of the Year from our pool of wonderful Volunteer Befrienders.

The befrienders service funded through Big Lottery Reaching Communities has been running at Gateway for a number of years now and we’re always looking for new volunteers and new clients.

Our befrienders visit people who, for whatever reason, want a bit of extra support and companionship. There are no set criteria – anyone can ask for a befriender.

Our volunteers come from all sorts of backgrounds. Some are volunteering as part of a university course while others simply want to do something in their spare time that allows them to meet people and benefit their local community.

Most befrienders work one-to-one, but some, like Stephen, who works with the Shenley Green walking group we wrote about recently, are involved with community groups and social activities.

Everybody benefits

For the client, having a befriender can be a way of reducing social isolation and building resilience. Many people talk about feeling more confident thanks to the support of a volunteer – being able to get on and do things they wouldn’t have done before. Being part of Gateway also gives clients access to a wider network of support – our experienced staff across all our departments have a broad knowledge of the help that’s available to people in Birmingham, and are experts in helping people to access it.

For the volunteers, befriending is a great way of getting work experience and preparing for employment. Volunteers can take a number of qualifications as part of their training, including Royal Society of Public Health (RSPH) awards, which are nationally recognised. Volunteers are supported by Gateway’s Employment Access Skills and Training (EAST) team who can also help with CV writing and job references. All training costs and expenses for volunteers are met by Gateway.

Jean and Arlene’s story

Jean, who’s in her late 70s, got in touch with Gateway herself after hearing about the befrienders service from her GP. She lives on her own and felt that she might benefit from having a befriender.

arleneArlene (pictured) originally joined Gateway as a volunteer because she wanted to find out more about working with the Pregnancy Outreach Workers Service (POWS). There weren’t any opportunities to work with POWS clients at that time, so Arlene was paired with Jean as a befriender and began visiting her at home.

Arlene admits that she hadn’t originally thought about working with older people, but she says, “it’s been a learning experience for me working with Jean. It’s opened up a door of opportunity to another career path.

“I call Jean a ‘young lady’ because she has the spirit of a 17 year old. What a pleasure it is to work with her – she is an inspiration and a trooper. Even with her health issues, she remains active and independent. I thoroughly enjoy supporting her and we have a great laugh together.”

Jean is happy to have Arlene’s support. She says, “Arlene is very good to talk to. She helps me to do what I’ve got to do by talking to me and encouraging me; she bucks me up and is friendly and easy to get on with. I’m very glad that I’m working with her.”

Over the last few months, Jean has opened up to Arlene about her need for a bit of extra support. She says, “I’ve had a few falls recently and I lost a bit of confidence in myself. But going out with Arlene makes it easier for me and I feel a lot more confident.”

Sarah Hibberd, Gateway’s Volunteers Co-ordinator, says, “Arlene and Jean’s relationship is one that is very common between a befriender and a client; they speak very fondly of each other. They both enjoy each other’s company and Arlene is helping Jean to find the confidence to do things she needs to do but otherwise would put off. There is a good level of trust between them and that was shown when Jean was able to disclose to Arlene that she needed additional support.

“And for Arlene, working with someone from a different client group to those she’s previously worked with has enabled her to develop her skills and knowledge.”

Arlene added, “It really helps having Sarah’s support. I can phone her up, email, or text, for advice or just to chat about how I’m getting on. It gives my role great validation.

“I truly enjoy this work.”

Dementia Awareness: preparing for the future

handsAs the UK’s population gets older, it’s inevitable that the number of people living with dementia and Alzheimers disease will go up. At the moment, 850,000 people in the UK are living with dementia and this is expected to rise to over a million by 2025. Next week is Dementia Awareness Week, and the Alzheimers Society is encouraging people to find out more about the condition, as the number of people living with it increases.

Our Assessor Susan Hannaby was already very interested in the condition – she volunteers with the Alzheimer’s Society – so it seemed like an ideal opportunity for us to train her up to become an accredited Dementia Trainer. From June, she will be delivering courses in Dementia Awareness at Gateway.

Susan said, “because of the increase in the number of people with dementia, increasing people’s awareness and understanding of the disease is becoming more and more important.

Susan Hannaby
Gateway’s Assessor Susan Hannaby
“Dementia care is really about supporting people to maintain a good quality of life. Dementia has a rather negative image and, sadly, it’s been shown that people with dementia are particularly vulnerable to poor care. But it doesn’t have to be that way. If we can share awareness and offer positive influences, we can help people with dementia to live well.”

Gateway will be the first RSPH accredited training centre for dementia awareness in Birmingham. As part of a range of carefully curated accredited Health and Wellbeing courses, we will be delivering the Level 2 Award in Understanding Dementia, which was developed by the RSPH in association with the Alzheimer’s Society.

It’s a one day course, open to any organisations looking to upskill their workforce.

Susan said, “Day centre staff, community centre workers, care home staff… this course is for anyone who might come into contact with people with dementia. You don’t even necessarily have to work in Health and Social Care; you might have a family member who has been diagnosed with dementia and you want to find out more.”

At the end of the course, participants receive an accredited RSPH Level 2 qualification.

If you’d like to find out more, visit our Employment Access Skills and Training pages, or just contact us on 0121 456 7820. We’ll work with your organisation to deliver the course in a way that will benefit you and your workforce the most.

Dementia Friends

Outside of her work with Gateway, Susan is committed to dementia awareness, volunteering with various Alzheimer’s Society groups, including Singing for the Brain and the Dementia Cafe.

She’s also a Dementia Friend, part of a national initiative to spread awareness. Dementia Friends register with the Alzheimer’s Society to commit to one action that promotes “living well with dementia” – and this action can be as simple as wearing a badge and telling one person what the badge is for! Dementia Friends can then choose to become a Dementia Champion; someone who decides to be trained to deliver information sessions and recruit more Friends. Susan has been fully trained as a Dementia Champion, delivering one information session for staff here at Gateway already and with another planned for 27th May.

Watch Susan talk about becoming a Dementia Friend, and about delivering the accredited RSPH Dementia Awareness training at Gateway, in this short video:

Meet the new Health Trainers

(L-R) Tina, Sharon and Josh
(L-R) New Health Trainers Tina, Sharon and Josh
We have recently recruited three new Health Trainers, all of whom are bringing important skills from their work in other areas of Gateway.

Sharon, Tina and Josh are currently in training and will be working permanently as Health Trainers from 1st June.

Tina’s background is in sports coaching and fitness training, but more recently she’s been working as a Health Promotions Champion for Gateway, going out to GP surgeries, health centres and local events to promote the Health Trainers service. As part of her previous roles she’s already made lots of links with the community and met a lot of the people she will be working with as a Health Trainer.

Sharon comes to the Health Trainers service from our Pregnancy Outreach Workers Service (POWS), so she has an invaluable background in community work and a large network of useful contacts. Before this she worked for weight management groups Size Down and Weight Watchers.

Josh has been working with the Making Health Work team as a Health Ambassador, supporting young people to have “healthy conversations” and to make lifestyle changes, via group work and one-to-one coaching. Before this, he was at University where he gained a Psychology degree.

All three are completing a five week training programme to become Health Trainers. As well as working with NHS assessors and completing a number of RSPH qualifications (including the Level 2 Awards in Encouraging Healthy Weight and Healthy Eating, and Supporting Smoking Cessation) they will be shadowing our other Health Trainers to learn about the different ways in which they work.

Josh said, “I’m really looking forward to seeing the different styles that each Health Trainer has. This is our first opportunity to start learning from the experienced Health Trainers and to begin forging our own style of support.”

Transferable skills add value

It’s important to us at Gateway that, in whatever role someone is working, the skills they gain have a much wider value. Important talents such as empathy, an ability to quickly make connections and form meaningful relationships with people, the ability to listen and assess someone’s needs without judgement, and a knowledge of the wider health and wellbeing networks in the city are vital across all roles.

In the video, Sharon and Josh talk how their previous experience at Gateway will inform their Health Trainer work.

Making Health Work ends on a high

Last week saw the end of our Big Lottery-funded programme, Making Health Work. And we’re very pleased to say it’s going out on a high, having exceeded its targets and created many new opportunities for the young people involved.

What was Making Health Work?

on-stageWe’ve been running Making Health Work in partnership with the Foyer Federation. The idea was to get young people thinking about the ways in which work impacts on health – and health impacts on work.

We ran a number of Health Action Projects and Health Taster Days with local schools and organisations, and our volunteer Health Ambassadors were on hand throughout, creating some really interesting conversations about the health and lifestyle issues that sometimes create barriers for young jobseekers.

Exceeding our expectations

We’re really pleased to be able to tell you that the outcomes for the Health Action Projects were met, and often exceeded, for every project.

football activitiesFor example, one of our targets was for the young people involved in the projects to reach 50 wider beneficiaries. However, we found that the work they did actually enabled them to reach over 400 people – over eight times as many as we’d hoped! – whilst becoming more employable, confident individuals themselves.

The final Health Action Projects

On 9th and 10th April we worked with Street League again, this time as part of an Easter fitness camp for 6 to 14 year olds run by FITCAP (Fitness In The Community and Active Play).

Some of the young people we’d worked with on the previous Street League project came back to work as coaches and Health Ambassadors, having completed an RSPH Level 2 in Understanding Behavioural Change qualification with Gateway that helped them to support new people with one-to-one coaching.

FITCAP and Street League staff and volunteers
FITCAP and Street League staff with some of the young volunteers who led on the project
Together we delivered a series of football activities that encouraged young people to think about not only the physical, but the mental and emotional benefits to exercise. Nithee Kotecha, Street League Birmingham Operations Manager said: “Many of the participants aspire to become football coaches in the future, or at least use sport as positive motivation. The Health Action Project gave them a chance to learn skills such as leadership, team work, communication and cooperation. Afterwards, they commented on how it was the highlight of their entire 10 week academy with Street League.”

Julie Taylor, FITCAP Project co-ordinator said: “The main focus of the activity camp was to have fun whilst exercising, playing sports outdoors and keeping fit. FITCAP hope to promote long term health and fitness to local young people.”

Wodensborough Health Action Project LaunchOn Friday Year 11 students at Wodensborough Ormiston Academy launched their Health Action Project, ‘Fruity Friday’, which will give all staff and students weekly access to healthy smoothies and fresh juices, as well as an iPad with various apps that provide useful information on maintaining physical and mental wellbeing.

Over 200 students attended the launch, taste-testing the variety of fruits on offer and working hard on the smoothie bikes to make their own pedal-powered smoothies!

The Making Health Work legacy

As well as smashing through our targets and creating innumerable benefits for children and young people through the programme, we’ve also made some invaluable links with other organisations who share our aims and ethos.

Many of the young people who have been involved with the Health Action Projects have completed training with Gateway, giving them qualifications that they can take forward, and all have gained valuable experience which has helped them to become more employable. Many have gone on to do more voluntary work, including as part of the Gateway Volunteer Befrienders programme.

And, in one case, we are delighted to say it has led directly to employment: Health Ambassador Josh has recently been recruited as a Gateway Health Trainer! We hope to feature his journey from volunteer to full time employment in a future blog post, so watch this space.

Finally, one of the schoolchildren who participated in ‘Fruity Friday’ said something that we think sums up the whole idea of Making Health Work: “I’ve learnt that health is about your mental and physical health – both need to be balanced to be healthy. I’ve also learnt that I should share my ideas because they can be developed, and I’ve improved my confidence by joining the project.”

Cooking mentors’ workshop success

interactive2Earlier this week, 26 residents from the Northfield, Bournville, Weoley Castle and Bartley Green areas took part in an interactive Cooking Mentor programme called “How to cook healthy food on a budget” the second one run in the last few weeks – the first delivered to a group of clients with mild learning disabilities.

The project, led by Gateway Health Trainer Keiran Mckenzie, was made up of two workshops spread across a week and was developed collaboratively with the St David’s church, an over 50s exercise group and Gateway’s health volunteers, with the support of Shenley Green surgery.

Each workshop was designed not only for the residents to take part in making and tasting food, but also to provide a forum where they could share their own ideas and learn from each other. Glenn Rodgers, one of the Health Trainer presenters said, “I thought it was good how they were talking together whilst making the food, and learning from each other”.

exerciseMembers of the group were aged between 65 and 85 with a high number of participants having long-term conditions. In an effort to tailor the support to this client group, the Health Trainers invited an over 50s exercise-group instructor to talk about the relationship between exercise and food. She explained the importance of maintaining a healthy weight and of doing some moderate exercise.

The planned activities and discussion facilitated by the Health Trainers provided a great way to convey the key government health messages on fats, sugars, salt, and physical activity. And each participant was able to take away practical resources on their health condition as well as NHS Food Net recipes of their choice.

interactive1Two Health Trainers, a Health Promotion Champion and three health volunteers worked together to deliver the first session. Keiran said, “running group sessions can be challenging because you’re trying to cater for everyone’s immediate and long term needs, but there are lots of ways to help, like providing time slots within your session where people can receive individualised support.”

A number of Gateway staff have been trained by the Community Healthcare Trust as Cooking Mentors since last year. We’ve done this in response to a couple of issues: we were giving away a larger number of food parcels, but finding that people were either not able to cook very well with the ingredients, or had limited cooking facilities (eg only having hobs or microwaves, rather than ovens); and we were hearing more and more clients reporting that they are struggling to eat healthily due to finances.

healthy-foodAt the end of Tuesday’s “healthy food on a budget” programme, one of the participants said, “it’s been useful, because I tend not to cook any more now that I’m older”. Along with other participants, she received resources and tools to help her in the specific areas she felt she needed to improve on.

Keiran says, “Overall I think it was well received. In a time of austerity, when people are afraid they will not have enough money, it is good to see that people are still prioritising their health and searching for smarter ways to eat well and stay healthy”.

Health-related courses, tailored to your workforce needs

The link between employment and health has always been at the heart of Gateway’s work. Gateway was originally set up to help people into training or employment – and so to better health and wellbeing. This “gateway” into employment is what gave our organisation its name.

Gateway's Volunteer Befrienders recently completed their Employability and Personal Development Level 1 training
Gateway’s Volunteer Befrienders recently completed their Employability and Personal Development Level 1 training

Since we started nine years ago, we’ve helped countless people overcome barriers to employment by providing volunteering opportunities, trainee placements and apprenticeships.

Over the years we’ve also developed and successfully delivered numerous courses in subjects for which we have seen a demand; subjects like Employability, Personal Development, and Health and Social Care, as well as our highly successful Community Interpreting course.

More recently, because of the increased demand for training that we’ve seen, we’ve begun to offer a wider range of courses in health and care related fields.

You can see a list of courses that we offer here.

Developing relevant courses

For Gateway, providing training courses isn’t just a matter of picking suitable-looking course titles from accrediting bodies. We are constantly researching and developing our course provision based on current and projected demand. We do this by staying abreast of healthcare trends, talking to service providers, and looking in detail at health profile information, in particular from Birmingham and the wider Midlands region.

As an example: we know that the UK’s population is ageing and, as a consequence, there is more demand for information on Dementia. So we are now accredited to offer the City and Guilds Dementia qualifications, as well as the new RSPH Level 2 Awareness in Dementia. Both are recognised qualifications and appear on the QCA Framework. Interest in these qualifications doesn’t just come from people working within the healthcare industry; it also comes from family members and people working in all sorts of public-facing roles.

Health profiles for an area help us to identify immediate issues within a region, and to predict future workforce needs within those geographical areas. For instance, we can see that the West Midlands has higher rate of hospital stays for alcohol related harm, so one of the courses we are particularly recommending to organisations is the RSPH Level 2 Award in Understanding Alcohol Misuse.

Tailoring course content

When we deliver a course to an organisation, we work closely with them to tailor the course to the needs of their workforce. We ask for job descriptions so that we can determine the main tasks involved, and to get a feel for what the course participants do on a daily basis. Then we can see which parts of the course will be directly applicable to the role and, where possible, provide additional specialist information, based on our own knowledge and extensive local networks.

Adam Farrell is the Volunteer Development Manager at the Refugee and Migrant Centre in Wolverhampton, where we recently delivered a Level 1 Award in Health Awareness course. He says, “the course was delivered to our volunteer Health Champions who will be based in their communities spreading public health messages to their friends, neighbours and local residents. The Level 1 Award in Health Awareness has enabled our Health Champions to have a better understanding of the services available locally as well as a much more detailed knowledge on how lifestyle choices affect long term health.”

He continued, “Gateway Family Services provided a first class service at very short notice. Nothing was too much trouble for them and the course they delivered was to the highest standards. Our volunteers gained so much from the one day course and are still talking about it now! I would recommend Gateway to any organisation looking for reasonably priced, well prepared and well delivered training around health.”

For more information on any of the courses we offer, or for a chat about how we could help your organisation to provide specialist training, tailored for your workforce, call 0121 456 7820 and ask for Michelle Smitten, or email

Sandra and Joyce help to Make Health Work

At Gateway we are currently hosting a number of work experience placements.

Joyce and Sandra
students Joyce (L) and Sandra (R)

Joyce and Sandra, who are both studying at Newman College, are volunteering at Gateway as part of their college work experience. Joyce is studying Working with Children, Young People and Families, and Sandra is studying Youth and Community Work. Both are working towards an eventual career in social work.

At the moment, both students are working part time with Gateway’s EAST (Employment Access, Skills and Training) team. They found out about Gateway at a Volunteers Fayre and were soon recruited as Health Ambassadors in the Making Health Work project.

Making Health Work aims to help young people to have Healthy Conversations with a focus on work and employment. As part of this, we have been running regular Health Taster Days across the region,making-healthy-pizza with health-based activities and information to get young people thinking about their own health. The most recent Health Taster Day was held a couple of weeks ago at Dudley College, and both Sandra and Joyce were on hand to help out.

The event was busy, with Dudley College students and staff popping in and out throughout the day. Activities included “healthy eating on a budget” demonstrations, a “mocktails” stall and a sexual health stall, all provided by Gateway’s own Health Trainers and Pregnancy Outreach Workers; football skills from Street League, and the very popular Smoothie Bike, which got people cycling with the promise of a delicious reward.

smoothie-bikeSandra said, “It was fun – as well as working, we got to kick a football and get on the bike. It was a good atmosphere and everyone seemed to be enjoying it. It was busy for the whole day.”

Joyce said, “As well as getting some experience of working directly with young people, I’ve learnt a lot about my own health, too. The sugar table was a real eye opener, making me aware of just how much sugar is in the things I eat and drink every day.”

Both Joyce and Sandra say they chose to do a placement at Gateway because it seemed like a good fit for the courses they’re doing.

Joyce said, “I want to do social work eventually and Gateway offers a variety of roles that can give me some relevant experience. As well as Making Health Work, I’m interested in Lighten Up, and I’m hoping to do some work with the Pregnancy Outreach Workers Service in a couple of weeks, too.”

More interpreters and more languages means more support

2014-interpretersOur interpreting agency is going from strength to strength, taking on new interpreters, covering more and more languages, and starting to work with other organisations to provide interpreting support.

Since we last wrote about the interpreting agency, we’ve had a new round of recruitment and training and some of our newest recruits are pictured on the right.

Trainees have been specifically recruited to cover languages that Gateway’s services had identified a need for, as well as other languages that are being spoken in Birmingham at the moment.

The number of interpreters has now gone from 17 to 28 and the number of languages we now cover has gone up from 12 languages to 22!

Blue means at least one person from Gateway speaks the language of that country
Blue means at least one person from Gateway speaks the language of that country

Each trainee completed a Level 2 qualification with CERTA, Community Interpreting, as part of our tailored course. The course covers the more sensitive issues that may come up in community work, as well as the more standard interpretation skills, and enables interpreters to be employed as part of our Community Interpreters Pool.

We have found this a great way to engage former clients and volunteers. Knowing the range of people we do through our other work has made it easier to find people who speak some of the less easy to access, or emerging, languages.

We are not currently taking on any more new recruits (but any future roles will be advertised on our website). Instead, we are focusing on moving the service externally, to support other organisations in the community.

Does your organisation need interpreting support?

We are keen to work with other organisations who might need access to interpreters. We’re especially interested to hear from organisations who are working with hard-to-reach communities in Birmingham.

As a CIC, our profits are directly invested back into our work and services. The interpreters we’ve taken on tell us they like the fact that the agency cut of the money they’re generating goes into serving the community and not into someone’s pocket.

In October Gateway secured £5000 from the Victims Capacity Building Fund, which helps build the capacity and capability of providers of services for victims from the voluntary, community and social enterprise sectors in Birmingham. It means that those organisations who are part of the fund (which includes Women’s Aid, Victim Support and Crimestoppers) are able to access our interpreting services for free.

As part of this fund, we are currently working alongside WAITS, a women’s charity that works with victims of domestic abuse. Natalie Clarke from WAITS says, “Gateway’s interpreting service has extremely useful to us, in helping us to communicate effectively with clients despite the language barriers. Booking has always been efficient, prompt and straightforward. The interpreters are professional, friendly and have always delivered an excellent service. Thank you so much.”

We are also hoping to work with Drake Hall Prison in Staffordshire again, to offer another Community Interpreting qualification to women in prison.

If your community organisation needs interpreters and you’d like to find out more about working with Gateway’s Interpreting Agency, give us a call on 0121 456 7820.