Contact Us

Feedback: comments and complaints

If you are pleased with the service you have received, or want to thank a member of staff, we’d love to hear how Gateway has helped you. If something has gone wrong, or you want to let us know about something that concerns you, please contact us as soon as possible. You can comment on any of our services by calling, emailing or writing to us using the contact details below, or use this form.

Our full Complaints Policy can be downloaded here (PDF).

Contact details

Main switchboard tel: 0121 456 7820
Fax: 0121 454 9240
Email: info@gatewayfs.org

Head Office postal address

Gateway Family Services CIC
6th Floor
75 Harborne Road
Edgbaston
Birmingham
B15 3DH

Opening hours

Monday-Thursday: 09.00 – 17.00
Friday: 09.00 – 16.30
Saturday and Sunday: Closed

Social media

Twitter:

Gateway Family Services (general): @Gateway_FS
Early Help Edgbaston: @EarlyHelpEdg
Edgbaston Neighbourhood Network Scheme: @Edgbaston_NNS
Birmingham and Solihull MVP: @BSol_MVP
Sandwell and West Birmingham MVP: @SWB_MVP

Facebook:

Gateway Family Services (general): @GatewayFamilyServices
Solihull Lifestyle Service: @SolihullIntegratedLifestyleService
Edgbaston Neighbourhood Network Scheme: @EdgbastonNNS
Birmingham and Solihull MVP: @BSolMVP
Sandwell and West Birmingham MVP: @SandwellWestBhamMVP

Instagram:

Gateway Family Services (general) @gatewayfamilyservices