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Full-time, Part-time

Household Support Grant Administrator

Position: Household Support Grant Administrator
Location: Edgbaston (we operate a hybrid working model so that you may be part office and part home-based, depending on service need). You may be required to travel locally within Edgbaston to provide face to face support.
Hours: Full-time and part-time roles available with flexible working hours
Salary: £10.90 per hour
Contract: Fixed term to end of March 2024
Benefits: Enhanced annual leave, hybrid working (where appropriate), flexible working opportunities, a range of workplace well-being support and activities, including Employee Assistance Programme, family-friendly policies and subsidised parking.

Closing Date: TBC

The Role

The Household Support Grant Administrator will work as part of our wider Admin team, contacting households via phone (with some face to face work), and supporting them in completing an online application for a Household Support Grant.

You will need to be IT literate and able to use Microsoft Office packages as well as an online portal to access information regarding applicants (training will be provided) and update information relating to calls made.

You will also support Gateway colleagues and partners to complete applications and deal with any associated queries.

  • Act as contact for incoming queries
  • Ensure daily targets for calls and completed applications are met
  • Monitor online portal for waiting lists and update in timely, accurate manner
  • Liaise with colleagues and partners to deal with queries and support access to the portal and application form
Requires Skills/Experience
  •  Providing high levels of customer service both face to face and over the phone
  •  IT skills including Microsoft Office
  • Able to take and record information accurately and in a timely manner
  •  Work well as part of a team and on your own initiative to complete tasks and flag issues to the line manager
To Apply

To Apply, please email your CV and a cover letter detailing why you are interested in the role and how your skills and experience match the Person’s Specifications to