Position: Household Support Grant Administrator
Location: Edgbaston (we operate a hybrid working model so that you may be part office and part home-based, depending on service need). You may be required to travel locally within Edgbaston to provide face to face support.
Hours: Full-time and part-time roles available with flexible working hours
Salary: £10.90 per hour
Contract: Fixed term to end of March 2024
Benefits: Enhanced annual leave, hybrid working (where appropriate), flexible working opportunities, a range of workplace well-being support and activities, including Employee Assistance Programme, family-friendly policies and subsidised parking.
Closing Date: TBC
The Household Support Grant Administrator will work as part of our wider Admin team, contacting households via phone (with some face to face work), and supporting them in completing an online application for a Household Support Grant.
You will need to be IT literate and able to use Microsoft Office packages as well as an online portal to access information regarding applicants (training will be provided) and update information relating to calls made.
You will also support Gateway colleagues and partners to complete applications and deal with any associated queries.