Position: Household Support Grant Administrator
Location: Harborne (we operate a hybrid working model, so you may be part office and part home-based, depending on service need). You may be required to travel locally within Edgbaston and surrounding areas to provide face-to-face support
Hours: 2 roles available – 15-20 hours per week each
Salary: £12.00 per hour
Contract: Fixed term to end of March 2025
Benefits: Enhanced annual leave, hybrid working (where appropriate), flexible working opportunities, a range of workplace well-being support and activities, including Employee Assistance Programme, family-friendly policies and
Closing Date: 11:59pm on Tuesday 15th October 2024
The Role
The Household Support Grant Administrator will work as part of our wider Admin team, contacting households via phone or at face-to-face ‘surgeries’ and helping them complete an online application for a Household Support Grant.
You will need to be IT literate and able to use Microsoft Office packages as well as an online portal to access information regarding applicants (training will be provided) and update information about calls made.
You will also help Gateway colleagues and partners complete applications and deal with any associated queries.
Birmingham, Edgbaston
Part-time
Household Support Grant Administrator
The Role
- Act as contact for incoming queries
- Ensure daily targets for calls and completed applications are met
- Monitor online portal for waiting lists and update in timely, accurate manner
- Liaise with colleagues and partners to deal with queries and support access to the portal and application form
Requires Skills/Experience
• Providing high levels of customer service both face to face and over the phone
• IT skills including Microsoft Office
• Able to take and record information accurately and in a timely manner
• Work well as part of a team and on own initiative to complete tasks and flag issues to line manager
To Apply
To Apply, please email your CV and a cover letter detailing why you are interested in the role and how your skills and experience match the Person’s Specifications to recruitment@gatewayfs.org
You could see the Job description here.