Household Support Fund Grant Administrator

Position: Household Support Fund Grant Admin
Location: Hybrid/Edgbaston
Hours: Part-time or full-time, up to 37 hours per week
Salary: £9.90 per hour
Contract: Fixed term to the end of Sept 2022

Closing Date: Wednesday 6th July
Interview Date: to be confirmed

We have an opportunity for an experienced administrator to work alongside a small team of Family Support Workers and Community Connectors. The Locality Administrator will form part of the Early Help/Neighbourhood Network team working within the Edgbaston Locality.

The Role

Working alongside existing Gateway staff and partner organisations, you will be responsible for dealing with incoming queries from members of the public and partner organisations, wishing to access the Household Support Fund.

You will complete online application forms ensuring you gather all relevant details from families or referral agencies – this may be done over the phone or within community settings. You will also work with partner organisations “Trusted Partners” to support their staff and volunteers to complete applications.

About You

We are looking for an enthusiastic and positive administrator with good communication skills,  who has the ability to work in a busy and target-driven environment.

You will have:

  • Experience of customer service in a paid or voluntary capacity
  • Confidence in receiving and making a high volume of telephone calls
  • Experience in providing administrative support
  • Good communication skills

About the Organisation

A leading provider of services to the health and social care sector, with the aim is to reduce inequalities in learning, employment and health. As an employer the organisation is proud to offer a range of benefits to our staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies.


We are happy to receive CVs or applications using our application form: Application Form GFS May 2021.
Please read the Instructions for Completing the Application Form carefully before completing the application form.

For further details contact