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Our Keyworkers get people into the jobs they want

10th February 2012


13 weeks pregnant and under a lot of stress, Diane* was a client of our POW service.  She was  involved with an abusive partner and had  suffered an early miscarriage, as well as experiencing the onset of depression. During that time her benefits had also been cancelled.

Diane was referred to the key worker service where she was offered support and guidance from one of Gateway’s Key-workers, Susan Bernard. When Susan met her she was still struggling financially.   Susan supported Diane through frequent one to one visits and phone calls and signposted her to relevant agencies, who helped Diane get motivated and search for courses  as she was interested in voluntary/paid employment.  Diane’s burning ambition since leaving school has been to work in the Travel and Tourism Industry.

Diane was very resilient despite all that she had been through as a young person and had been doing voluntary work with West Midlands Fire Service for a time. She had also managed to find a voluntary placement with Travel Lodge which she has hoped would lead to a permanent position.

She enrolled for a French language class which she has been attending one evening a week to improve her skills but unfortunately had a setback due to a car accident which meant she wasn`t able to continue her role with Travel Lodge. This was really disappointing for her because she had set her heart on working for them as a Receptionist/Front of House role and had done all the required training for the organisation .This was just another barrier to overcome for Diane.

Susan supported her to complete a quality CV and covering letter so she was prepared for future job vacancies.

With the gained confidence and tools for finding employment Diane applied for a job with Birmingham Airport for a Security post. She was not expecting to receive a positive response due to lack of experience but was keen to apply and hope for the best.  Diane was then short listed for the interview which was a full days assessment.  Diane was very nervous but Susan supported her with interview preparation and confidence building to help Diane focus on the task ahead.

Diane’s application was successful out of sixty applicants and feels over joyed with what she has managed to achieve after such a difficult start

Diane has now started her new job and is finally getting to where she wants to be in life, all with her new baby!

*Name changed to protect identity

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