Our Work

Gateway Family Services CIC tackles the root cause of health inequalities by providing community-based support, helping people to sustain behaviour change and build resilience.

Since it was established in 2006, Gateway has provided a range of preventative health and wellbeing services across Birmingham and the wider West Midlands, supporting people to:

  • manage their own health in a sustainable way
  • maximise the opportunities of the workplace
  • build and reinforce social and family bonds

A non-profit organisation, Gateway uses any surplus to invest in the education, employment, health and wellbeing of the communities we work with.

Current services

COVID-19 (August 2021 update): Our services are running as usual. From September 2021 our main office in Birmingham will be staffed from Monday-Friday, 9-5. Our new Solihull office at Lode Lane is now open, although our office at the Core (Solihull Library) remains closed.   

Health and Wellbeing is at the heart of our work at Gateway Family Services.

The Solihull Integrated Lifestyle Service offers tailored support for people who want to make lifestyle changes including losing weight, eating more healthily, reducing stress and smoking cessation. The lifestyle service, delivered in partnership with a number of other organisations, makes up a significant part of Solihull First, Solihull’s Community Wellbeing Service: a broader partnership of voluntary and community organisations working together to improve the lives of Solihull residents. Together we promote self-care and independence, making it easier for people in Solihull to find information and advice, as well as providing specialist support for those who need it.

We deliver the Social Prescribing Link Workers Service in GP practices across Birmingham and Solihull in partnership with SDSmyhealthcare and their Primary Care Networks. Social Prescribing allows GPs and other care staff to refer patients to a Link Worker, based at the surgery. Link Workers then work with patients one-to-one (either face-to-face or over the phone), offering direct support and signposting to help them take control of their own health and wellbeing, and helping them to increase their active involvement with their local community.

Maternity Voices Partnerships (MVPs) are teams of volunteers who provide feedback about their local maternity system, facilitated and led by Gateway. The panel include maternity professionals (like midwives and doctors) and, importantly, women and family members who have direct personal experience of the service. MVP meetings are continuing to take place online via Zoom. We are still welcoming new members; contact us for more information.

The South Birmingham Long Term Conditions Group (also known as the Patient Health Forum) is a social group for people who live with, or care for people who live with, a range of long term health conditions. The group is run by a committee of volunteers, and the monthly meetings are supported and facilitated by Gateway. The Patient Health Forum has suspended its in-person meetings but members are continuing to be supported remotely. Please contact us for further details.

Together with AgeUK Birmingham, Gateway leads the Edgbaston Neighbourhood Network Scheme. Neighbourhood Network Schemes (NNSs) are designed to support older people in Birmingham to connect with individuals, groups, organisations, activities, services and places in their local neighbourhood, and are an integral part of Birmingham City Council’s community social work model. During the pandemic, Edgbaston NNS also co-ordinated the area’s COVID-19 support, working with community groups and local agencies to deliver emergency support to the local community.

Early Help is the Birmingham Children’s Partnership model of connected support for families and children across Birmingham, and Gateway is leading Early Help work in Edgbaston. This includes emergency support for families during the pandemic.

Former services

Since 2006 we have delivered a wide variety of services, and you can read about former services here. Many of these formed the model for new services, and many have influenced and informed national guidance. We’re always happy to talk about the things we’ve done, and share what we’ve learnt, so contact us if you would like to know more.