Tag: help

Stopping the spiral

When you’re living precariously, from day to day, the smallest changes and delays have a much bigger effect than they would on someone with a solid support network and a safe, structured lifestyle.

scales-smWe find it particularly frustrating to hear when clients tell us about issues they’re facing that could have been avoided. Often, it’s down to a client leaving things late or not having the confidence or knowledge to assert themselves. But, equally as often, organisations put unnecessarily bureaucratic processes in place that can make matters considerably worse. Many times, a little consideration – some human understanding of a personal situation, or a small tweak to a process, could quickly make things better and stop things spiralling before they start.

Everyone’s situation is unique and there is usually good reason when things don’t run smoothly. But at Gateway we often find ourselves asking: why should a Pregnancy Outreach Worker’s intervention be necessary? Why does it always seem to take an advocate to step in before things can get moving?

Claire* is a vulnerable teenager who lives in temporary accommodation and has no immediate family. She’s pregnant by her ex-partner, who was violent towards her.

When Claire wanted to apply for Housing Benefit, she needed to show three months bank statements. She didn’t have a phone, so she couldn’t just call the bank and ask… but she also didn’t have the money to travel there in person. And the longer she left it, the further into debt she fell.

Seeing that Claire was at risk of eviction, her POW took her to the bank herself. There, Claire requested the relevant information, only to be told that her account had been closed, and that the statements would have to be posted out. It was only after the POW explained the urgency of the situation that the bank supplied printed statements for Claire to use. But why should we have had to step in?

Most people take a phone for granted. Claire has had to buy a phone – spending money that she really needed for food – in order to manage the basic things in her life. But having a phone doesn’t mean you have it easy – dealing with multiple organisations and agencies can mean long periods of time on hold, and that can quickly use up all the phone credit you have.

Claire’s claim for Housing Benefit eventually went in, but more than four weeks went by before she heard anything more about it. We chased up Claire’s Housing Benefit claim three times before finding out that it had been suspended as they awaited information from her landlord. It took another call from the POW – this time to the landlord, asking him to provide the evidence that the Housing Benefit department needed – before things got moving again.

All these issues create unmanageable stress for someone like Claire. She is already at a high risk and delays like this just make things impossibly difficult. During the time she was waiting for housing benefit, Claire phoned her POW, in desperation, to ask for food parcels – she had no means of buying food or even travelling to other food banks.

Last week, Claire said she is beginning to feel more in control. “I have been to St Basils and they are going to place me in a flat within a week. I feel so much calmer and happier away from my ex. Today you called Healthy Start vouchers and gave them my new address and sorted out my claim for Income Support. We spoke about what I need to get for the baby and you will help with trying to find donations for me. I’m glad I was able to tell you how I felt today.”

But the little things that most people take for granted will continue to be an issue for Claire. Her new flat is safe, but it’s unfurnished, so the POW is helping her to find basic household items from charities and donations. She’s still unable to get a bank account so, even if her life does begin to settle down and she finds she has money left after paying for food, gas and electric, she has no way of saving her cash. And – somewhat ridiculously – because Claire can’t have her benefits paid into an account, she has to spend vital pounds on travel each week just to pick it up.

Sometimes people just need help. It would be great if services could take that into account sometimes and just be a bit more human.

*Names have been changed.

You can’t damp-en our spirits!

It has been reported across the media this week, there is a shortage of houses across the country and an even bigger shortage of affordable houses which impacts on a large part of society, mainly those with little other choice.  With homeless figures in Birmingham increasing by almost 20% in recent months, and winter upon us, it is imperative that people can access good quality, safe and affordable housing when they need it most.

Many of our clients are referred with housing issues, in fact over the last year over 40% of our pregnant women have came to us needing help with their housing situation and this number looks set to grow further.

Natsenet, a client originally from East Africa came to Gateway as she needed support with her English skills and was referred to ESOL classes in the local area. What soon became apparent however was how desperate Natsenet’s living situation was. Although she was lucky enough to have a one bedroom place of her own, the flat was full of mildew and damp and completely unsuitable for a mum to be as can be seen in the below pictures.

 

 

  

Natsanet’s problem with damp was so bad, paint and plaster (and the dust) were  peeling from the wall

 

 

 

 

After contacting her housing officer, Natsanet was told that they were unable to help, with them blaming her for somehow causing the damp (!). Despite continually trying to get the help she needed, Natsanet was still no closer to getting the repairs she needed. After more continuous effort and rejection,  trying to get some support through her housing officer, Natsanet turned to her Pregnancy Outreach Worker, Maria Hesson who called and called on her behalf, making the most of her experience in dealing with these organisations and trying to take some of the pressure off Natsetnet at such an important time in her pregnancy.

After many, many phone calls and lots of excuses,  Maria managed to get hold of someone at the housing association and was able to tell them all about the situation, even showing them the pictures of the squalid conditions that this vulnerable lady was living in. Thankfully, they were happy to help, following the intervention from Maria, and they agreed to repair Natsanet’s house and remove the damp and mildew, even paying for Natsenet to stop in a hotel whilst the work was being carried out.

Natsanet, who has now given birth to a beautiful baby is delighted with her home now and feels that she can begin a new life with her child, something that she puts down to the help given to her from Maria, who received a text message from Natsanet a few weeks later, thanking her for all of her help.