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Birmingham, Edgbaston

Full-time, Part-time

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Household Support Fund Administrator

Position: Household Support Fund Administrator x 2
Location: Harborne (we operate a hybrid working model, so you may be part office and part home-based, depending on service need). You may be required to travel locally within Edgbaston and surrounding areas to provide face-to-face support
Hours: – 20 – 30 hours per week each covering Monday to Friday
Salary: £12.60 per hour
Contract: Fixed term to end of March 2026
***previous candidates, need not re-apply***

Benefits: Enhanced annual leave, hybrid working (where appropriate), flexible working opportunities, a range of workplace well-being support and activities, including Employee Assistance Programme, family-friendly policies and
Closing Date: Midnight Sunday 17th August 2025

The Role

The Household Support Grant Administrator will work as part of our wider Admin team, contacting households via phone or at face to face ‘surgeries’ supporting them to complete an online application for a Household Support Grant.

You will need to be IT literate and able to use Microsoft Office packages as well as using an online portal to access information regarding applicants (training will be provided) and update information relating to calls made.

You will also support Gateway colleagues and partners to complete applications and deal with any associated queries.

The Role
  • Act as contact for incoming queries
  • Ensure daily targets for calls and completed applications are met
  • Monitor online portal for waiting lists and update in timely, accurate manner
  • Liaise with colleagues and partners to deal with queries and support access to the portal and application form
Required Skills/Experience

• Providing high levels of customer service both face to face and over the phone
• IT skills including Microsoft Office
• Able to take and record information accurately and in a timely manner
• Work well as part of a team and on own initiative to complete tasks and flag issues to line manager

 

To Apply

Please take a look at the attached Job Description and Person Spec and send us your CV and Covering letter outlining your skills and experience and why you want the job.

Please send you applications to recruitment@gatewayfs.org